[Ham-Mac] Re: Ham-Mac Digest, Vol 51, Issue 10

Mark Klocksin mpklocksin at ameritech.net
Fri Apr 25 08:00:31 EDT 2008 


There's not much left now from the original except plastic.  It should  
be good to go!

Mark


On Apr 25, 2008, at 3:02 AM, ham-mac-request at mailman.qth.net wrote:

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> Today's Topics:
>
>   1. Re: iMac crash (EZ Rhino)
>   2. Re: iMac crash (Lon Kinley)
>   3. Re: iMac crash (dj)
>   4. Re: iMac crash (Robert C. Smithwick)
>   5. Re: iMac crash (EZ Rhino)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Thu, 24 Apr 2008 11:00:58 -0600
> From: EZ Rhino <EZRhino at fastmovers.biz>
> Subject: Re: [Ham-Mac] iMac crash
> To: Mac enthusiasts involved in amateur radio applications
> 	<ham-mac at mailman.qth.net>
> Message-ID: <7FE2492E-8218-4B43-A5CA-03FBCABB7428 at fastmovers.biz>
> Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
>
> Hi guys-
>
> Jut an update on my mysterious crashes.  I took my Mac to an Apple
> place here, and just got it back.  It had the infamous "bulging caps"
> problem on the logic (mother) board.  My computer was past their
> extended warranty.  After calling and talking to several people on
> the apple help line (and being on hold for an hour), I got them to
> eat the cost of the $715 (!) board.
>
> Some facts:
>
> This is my 4th logic board.
> I've owned the computer 3.5 years (G5 PPC)
> I've also lost a hard drive and a power supply in that time.
>
> I would call this a lemon, and I wonder how much longer the computer
> will last.  It's expensive to be hooked on Mac's. :-)
>
> The following is a rant, so if you don't want to read it, stop  
> now. :-)
>
> I really do not like the way Apple handles customer service.
> Authorized dealers have no autonomy whatsoever.  They cannot make
> decisions or handle support without approval of the "mother ship".
> Dealers do not stock parts either, which means you've got to wait
> several more days for the parts to arrive.  Also, you cannot buy your
> own replacement parts.  The dealer has to install it, which they will
> gladly do for a $89 fee.  Had I not been able to talk the customer
> service person into the new board, I would have been up a creek.  The
> computer is certainly not worth $715.  It would have been better to
> replace it entirely.  I am surprised that a known issue such as the
> bulging caps problem wouldn't be covered under warranty forever.  If
> Apple orders X number of boards and they have a ration of defective
> parts, that shouldn't be the customer's responsibility (in my
> opinion).  Until recently I was really interested in purchasing a
> powerbook, but I do not want to go through this every time I get a
> hardware problem.  Maybe I'm up in the night and other PC computer
> companies work the same way.  I have always bought my PC's from a
> local place that has free lifetime service and support.  In fact,
> they are now offering lifetime parts warranty too.  Oh well, at least
> I didn't have to ship it someplace.
>
> Have any of you had similar Mac hardware problems?
>
> Chris
>
>
>
>
>
>
>
>
>
>
>
>
> On Apr 20, 2008, at 2:46 , dj wrote:
>
> Some of the iMacs had capacitor problems.  You might want to check
> the s/n and go to Apple.com to see if it is one of those affected.
> Apple has extended the warranty for these machines.  I have an iMac
> that had the bad caps and it wouldn't boot up occasionally and
> finally went dead.  Apple replaced practically the whole computer,
> PS, MB. Go here <http://www.apple.com/support/exchange_repair/
> imac.html> to see if your iMac is in the range of SN affected.
>
> Good luck
> Dale, K9VUJ
>
>
> On 19, Apr 2008, at 16:23, EZ Rhino wrote:
>
>> Hi Group-
>>
>> I have a Power PC iMac that doesn't like to stay on anymore.  Have
>> any of you guys ever have your computer crash, and get the black
>> screen of death?  The screen gets a "tint" on it, and a black box
>> comes up in the middle of the monitor that says you will have to
>> restart now in a couple different languages?
>>
>> Also, when my computer sleeps, either by menu or by the automatic
>> timer (in energy settings), it can't wake up.  It basically crashes
>> and you have to pull the plug and restart it that way.
>>
>> ???
>>
>> Chris
>> KF7P
>>
>>
>>
>> _______________________________________________
>> Ham-Mac mailing list
>> Ham-Mac at mailman.qth.net
>> http://mailman.qth.net/mailman/listinfo/ham-mac
>
> _______________________________________________
> Ham-Mac mailing list
> Ham-Mac at mailman.qth.net
> http://mailman.qth.net/mailman/listinfo/ham-mac
>
>
>
> ------------------------------
>
> Message: 2
> Date: Thu, 24 Apr 2008 13:14:53 -0400
> From: Lon Kinley <majorlk at att.net>
> Subject: Re: [Ham-Mac] iMac crash
> To: Mac enthusiasts involved in amateur radio applications
> 	<ham-mac at mailman.qth.net>
> Message-ID: <a06240800c4366def365c@[10.0.2.3]>
> Content-Type: text/plain; charset="us-ascii" ; format="flowed"
>
> Chris:
>
> My son-in-law just had a similar experience with a different ending,
> although him machine was still covered under Applecare.
>
> He had a 17" iMac, and over the last eight months they replaced the
> display, the logic board and the power supply. Al this was done at
> the Apple store in Danbury, Connecticut. It developed another problem
> and the fella on the Applecare line suggested he let them replace to
> PS again. To this my replied, no I want another computer. Just what's
> currently equivilent to what I have now. The CS guy said he'd get his
> supervisor on the line. The super told him OK and two days later Dave
> had a new 20" iMac.
>
> I must say that, with my family, we have had nothing but excellent
> experience with Apple's customer service and Applecare. Between the
> three families we have a total of two iMacs, a G4 tower, four iBooks
> and a MacBoook Pro. Everything that has needed to be done was taken
> care of at an Apple store.
>
> I'm sorry you have had a different experience, but I will say
> AppleCare is money VERY well spent.
>
> 73,
>
> Lon - W3LK
> Naugatuck, Connecticut
>
>
>
> ------------------------------
>
> Message: 3
> Date: Thu, 24 Apr 2008 12:29:31 -0500
> From: dj <dalej2 at mac.com>
> Subject: Re: [Ham-Mac] iMac crash
> To: Mac enthusiasts involved in amateur radio applications
> 	<ham-mac at mailman.qth.net>
> Message-ID: <6F682FA5-F51E-4701-9EF2-C9FDAD02CB98 at mac.com>
> Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
>
> I'm happy you got it fixed.  I've owned Apple computers since 1988
> and have had two failures in all that time.  One was a Hard drive in
> my old SE and the other was with the iMac caps.  I did buy a very old
> Mac computer at a garage sale once that later developed a problem, I
> wasn't much worried about it because I only had $50 bucks in it.
> However, I found from the Apple web site they had a replacement CPU
> board under extended warranty like your iMac, but for an entirely
> different problem, they replaced it at no charge.  Apple computers
> have treated me fine over the years.  BTW, the cap problem was not an
> exclusive Apple problem, some Dell and other Windows machines had the
> same bad capacitors.  There is/was a web site just for the bad cap
> problem.  For a start here is some good reading:  <http://
> en.wikipedia.org/wiki/Capacitor_plague>.
>
> There's a ton of information on this problem if you want to read more
> about it.
>
> 73
> Dale, K9VUJ
>
>
>
> On 24, Apr 2008, at 12:00, EZ Rhino wrote:
>
>> Hi guys-
>>
>> Jut an update on my mysterious crashes.  I took my Mac to an Apple
>> place here, and just got it back.  It had the infamous "bulging
>> caps" problem on the logic (mother) board.  My computer was past
>> their extended warranty.  After calling and talking to several
>> people on the apple help line (and being on hold for an hour), I
>> got them to eat the cost of the $715 (!) board.
>>
>> Some facts:
>>
>> This is my 4th logic board.
>> I've owned the computer 3.5 years (G5 PPC)
>> I've also lost a hard drive and a power supply in that time.
>>
>> I would call this a lemon, and I wonder how much longer the
>> computer will last.  It's expensive to be hooked on Mac's. :-)
>>
>> The following is a rant, so if you don't want to read it, stop
>> now. :-)
>>
>> I really do not like the way Apple handles customer service.
>> Authorized dealers have no autonomy whatsoever.  They cannot make
>> decisions or handle support without approval of the "mother
>> ship".   Dealers do not stock parts either, which means you've got
>> to wait several more days for the parts to arrive.  Also, you
>> cannot buy your own replacement parts.  The dealer has to install
>> it, which they will gladly do for a $89 fee.  Had I not been able
>> to talk the customer service person into the new board, I would
>> have been up a creek.  The computer is certainly not worth $715.
>> It would have been better to replace it entirely.  I am surprised
>> that a known issue such as the bulging caps problem wouldn't be
>> covered under warranty forever.  If Apple orders X number of boards
>> and they have a ration of defective parts, that shouldn't be the
>> customer's responsibility (in my opinion).  Until recently I was
>> really interested in purchasing a powerbook, but I do not want to
>> go through this every time I get a hardware problem.  Maybe I'm up
>> in the night and other PC computer companies work the same way.  I
>> have always bought my PC's from a local place that has free
>> lifetime service and support.  In fact, they are now offering
>> lifetime parts warranty too.  Oh well, at least I didn't have to
>> ship it someplace.
>>
>> Have any of you had similar Mac hardware problems?
>>
>> Chris
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> On Apr 20, 2008, at 2:46 , dj wrote:
>>
>> Some of the iMacs had capacitor problems.  You might want to check
>> the s/n and go to Apple.com to see if it is one of those affected.
>> Apple has extended the warranty for these machines.  I have an iMac
>> that had the bad caps and it wouldn't boot up occasionally and
>> finally went dead.  Apple replaced practically the whole computer,
>> PS, MB. Go here <http://www.apple.com/support/exchange_repair/
>> imac.html> to see if your iMac is in the range of SN affected.
>>
>> Good luck
>> Dale, K9VUJ
>>
>>
>> On 19, Apr 2008, at 16:23, EZ Rhino wrote:
>>
>>> Hi Group-
>>>
>>> I have a Power PC iMac that doesn't like to stay on anymore.  Have
>>> any of you guys ever have your computer crash, and get the black
>>> screen of death?  The screen gets a "tint" on it, and a black box
>>> comes up in the middle of the monitor that says you will have to
>>> restart now in a couple different languages?
>>>
>>> Also, when my computer sleeps, either by menu or by the automatic
>>> timer (in energy settings), it can't wake up.  It basically
>>> crashes and you have to pull the plug and restart it that way.
>>>
>>> ???
>>>
>>> Chris
>>> KF7P
>>>
>>>
>>>
>>> _______________________________________________
>>> Ham-Mac mailing list
>>> Ham-Mac at mailman.qth.net
>>> http://mailman.qth.net/mailman/listinfo/ham-mac
>>
>> _______________________________________________
>> Ham-Mac mailing list
>> Ham-Mac at mailman.qth.net
>> http://mailman.qth.net/mailman/listinfo/ham-mac
>>
>> _______________________________________________
>> Ham-Mac mailing list
>> Ham-Mac at mailman.qth.net
>> http://mailman.qth.net/mailman/listinfo/ham-mac
>
>
>
> ------------------------------
>
> Message: 4
> Date: Thu, 24 Apr 2008 10:39:17 -0700
> From: "Robert C. Smithwick" <rsmithwick at neopolitans.net>
> Subject: Re: [Ham-Mac] iMac crash
> To: Mac enthusiasts involved in amateur radio applications
> 	<ham-mac at mailman.qth.net>
> Message-ID: <p06200753c436720ec21c@[192.168.1.100]>
> Content-Type: text/plain; charset="us-ascii" ; format="flowed"
>
> Fr\iends - - -
>
> My G-4 iMac is about two years old, running OSX - 10.5.2, w/ 2 GHz.  
> etc.
>
> Never a problem of any kind.   Nothing. Nada. No "problemo" - - -
>
> de/smitty/w6cs
>
>
>
>> Chris:
>>
>> My son-in-law just had a similar experience with a different ending,
>> although him machine was still covered under Applecare.
>>
>> He had a 17" iMac, and over the last eight months they replaced the
>> display, the logic board and the power supply. Al this was done at
>> the Apple store in Danbury, Connecticut. It developed another
>> problem and the fella on the Applecare line suggested he let them
>> replace to PS again. To this my replied, no I want another computer.
>> Just what's currently equivilent to what I have now. The CS guy said
>> he'd get his supervisor on the line. The super told him OK and two
>> days later Dave had a new 20" iMac.
>>
>> I must say that, with my family, we have had nothing but excellent
>> experience with Apple's customer service and Applecare. Between the
>> three families we have a total of two iMacs, a G4 tower, four iBooks
>> and a MacBoook Pro. Everything that has needed to be done was taken
>> care of at an Apple store.
>>
>> I'm sorry you have had a different experience, but I will say
>> AppleCare is money VERY well spent.
>>
>> 73,
>>
>> Lon - W3LK
>> Naugatuck, Connecticut
>>
>> _______________________________________________
>> Ham-Mac mailing list
>> Ham-Mac at mailman.qth.net
>> http://mailman.qth.net/mailman/listinfo/ham-mac
>
>
> -- 
> Robert C. Smithwick, DDS
> 25215 La Loma Drive
> Los Altos Hills, CA   94022-4540
> Telephone; 650  948-3209
> Fax:  650  948-8438
>
> http://www.medishare.org/
>
>
> ------------------------------
>
> Message: 5
> Date: Thu, 24 Apr 2008 11:49:14 -0600
> From: EZ Rhino <EZRhino at fastmovers.biz>
> Subject: Re: [Ham-Mac] iMac crash
> To: Mac enthusiasts involved in amateur radio applications
> 	<ham-mac at mailman.qth.net>
> Message-ID: <871410CF-77CD-436E-9C05-14C4E49D202E at fastmovers.biz>
> Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
>
> I'm happy that most of the group have had trouble free computers.
>
> I can understand a hard drive or a monitor wearing out over time.
> Just not in a year or two.
>
> Chris
> (Big believer in back-up hard drives!!)
>
>
>
>
> On Apr 24, 2008, at 11:39 , Robert C. Smithwick wrote:
>
> Fr\iends - - -
>
> My G-4 iMac is about two years old, running OSX - 10.5.2, w/ 2 GHz.  
> etc.
>
> Never a problem of any kind.   Nothing. Nada. No "problemo" - - -
>
> de/smitty/w6cs
>
>
>
>> Chris:
>>
>> My son-in-law just had a similar experience with a different
>> ending, although him machine was still covered under Applecare.
>>
>> He had a 17" iMac, and over the last eight months they replaced the
>> display, the logic board and the power supply. Al this was done at
>> the Apple store in Danbury, Connecticut. It developed another
>> problem and the fella on the Applecare line suggested he let them
>> replace to PS again. To this my replied, no I want another
>> computer. Just what's currently equivilent to what I have now. The
>> CS guy said he'd get his supervisor on the line. The super told him
>> OK and two days later Dave had a new 20" iMac.
>>
>> I must say that, with my family, we have had nothing but excellent
>> experience with Apple's customer service and Applecare. Between the
>> three families we have a total of two iMacs, a G4 tower, four
>> iBooks and a MacBoook Pro. Everything that has needed to be done
>> was taken care of at an Apple store.
>>
>> I'm sorry you have had a different experience, but I will say
>> AppleCare is money VERY well spent.
>>
>> 73,
>>
>> Lon - W3LK
>> Naugatuck, Connecticut
>>
>> _______________________________________________
>> Ham-Mac mailing list
>> Ham-Mac at mailman.qth.net
>> http://mailman.qth.net/mailman/listinfo/ham-mac
>
>
> -- 
> Robert C. Smithwick, DDS
> 25215 La Loma Drive
> Los Altos Hills, CA   94022-4540
> Telephone; 650  948-3209
> Fax:  650  948-8438
>
> http://www.medishare.org/
> _______________________________________________
> Ham-Mac mailing list
> Ham-Mac at mailman.qth.net
> http://mailman.qth.net/mailman/listinfo/ham-mac
>
>
>
> ------------------------------
>
> _______________________________________________
> Ham-Mac mailing list
> Ham-Mac at mailman.qth.net
> http://mailman.qth.net/mailman/listinfo/ham-mac
>
>
> End of Ham-Mac Digest, Vol 51, Issue 10
> ***************************************

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