[Ham-Mac] OT - Apple Repair Turnaround

[Marty Ray]

I have had a similar experience with AppleCare. I bought a 14" iBook  
over a year ago and it went in for logic board repair twice over a  
period of a few months. (had something to do with bad display  
components) When I received it back the 2nd time, it had a set of  
vertical blue lines on the display.

I called Apple and described my problem, expecting the usual quick  
turn-around box thing. Instead, the rep said, "You've had a lot of  
problems with that iBook. We can take it back in for repair, or I can  
give you a new replacement." I took the replacement which bumped me  
from a 900MHz G3 to a 1.2MHz G4.

Yeah, I had problems with their product, but Apple's customer service  
made it painless. I am so confident in Apple that I turned around and  
bought a 15" Powerbook .... AFTER the Intel announcement!

Yes, Apple Care costs extra, but so does my car insurance and they  
don't provide service anywhere near as excellent as Apple.

Marty Ray
N9SE


On Jun 22, 2005, at 7:51 PM, Dino Papas wrote:

> Little off topic but a good example of why Apple Care MAY be worth  
> it in some cases....had a problem with the sleep LED on my 15"  
> Aluminum Powerbook coming on when the computer was not sleeping.   
> Told Apple last Friday afternoon, return box delivered by DHL first  
> thing Monday, dropped off at DHL Monday afternoon, and the  
> Powerbook was delivered back to me first thing this morning  
> (Wednesday)...looks like they replaced the motherboard.
>
> Although Apple Care is a bit pricey it's paid off for me to date  
> with both my G4 MDD and the PB.
>
> Of course YMMV but needless to say I was pretty impressed.
>
> Dino KL0S/4
>
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