[Ham-Computers] RE: W2K Microsoft Update Problem

[Hsu, Aaron (NBC Universal)]

Wow...867801 is 2+ years old...it's related to Microsoft Security Update MS04-025 (25th update of 2004).  My thought is that some later update "disturbed" or "replaced" some part of MS04-25 and Windows Update now thinks you need to reinstall it (MS04-025).  When MS04-025 tries to install, it's probably finding an updated/newer version of a file it wants to replace and doesn't install (default behaviour is to keep newer file).

You might want to read the notes about KB867801...you can find it here:
  http://support.microsoft.com/kb/867801/en-us

It does mention that there is a few situations where MS04-025 won't install and you need to install another hotfix first.

Also try to process the update with your anti-virus program temporarily disabled - it's possible that your AV program is preventing the update from completing properly.

Another thought is to wait a couple of weeks to see if WU still reports that an update is needed - WU has been known to "repeat" updates, esp if a newer hotfix superceeds an older one.

One last suggestion - run a CHKDSK /F on the system drive...logical drive errors can prevent files from being written/recognized properly.  Then install the updates again.

73 & GL,

  - Aaron Hsu, NN6O


-----Original Message-----
From: ham-computers-bounces at mailman.qth.net [mailto:ham-computers-bounces at mailman.qth.net] On Behalf Of WA5CAB at cs.com
Sent: Wednesday, May 09, 2007 9:03 PM
To: Ham-Computers at mailman.qth.net
Subject: [Ham-Computers] W2K Microsoft Update Problem

When I got up this morning and came into the office and lit up my machine, 
the little icon that looks like a late 19th century bomb but blue-green color 
was showing in the system tray.  Nothing unusual about that.  When I looked at 
our other two machines, they had it as well.  But the unusual thing was that 
one machine showed the update to be a cumulative security update for IE6 plus 
the worthless but innocuous Microsoft Malicious Software removal tool.  The 
other two machines showed two IE-6 cumulative updates, with different KB numbers, 
plus the removal tool.  

So I ran them, as I have been doing for years.  Shortly, the bomb icon shows 
up again saying updates were ready to install, and I installed them on all 
three machines.  A little while later, the text in the gray windows announce that 
the machines need to be rebooted in order to complete the updates.  So I do 
that.  The machine that originally only had one IE6 update showing came back up 
and is happy.  The other two immediatedly showed the bomb icon again and 
wanted to download IE6 KB867801 again (the one that never showed up on one 
machine).  So I ran it again on one machine, supposedly installed it, and repeat.  
Didn't ask to reboot.  But everytime I go through the two steps on that machine 
(download and supposedly install) the sequence starts over.

Anyone know what's going on?  Right now on those two machines the bomb icon 
is still showing in the system tray wanting to download and install KB867801.



Robert Downs - Houston
<http://www.wa5cab.com> (Web Store)
MVPA 9480
<wa5cab at cs.com> (Primary email)
<wa5cab at houston.rr.com> (Backup email)
   
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