[Ham-Computers] Fw: RE:'RTCProd=007-391-336'Questions_About_Online_Support

[Gene WØQFC]

Maybe this will put an end to all of the discussion about if it is legal to sell the software.
Please note that this message, in it's entirety, is direct from Microsoft support.


----- Original Message ----- 
From: PSS Support 
To: gene 
Sent: Friday, January 28, 2005 4:43 PM
Subject: RE:'RTCProd=007-391-336'Questions_About_Online_Support


Hello Eugene, 

Thank you for contacting Microsoft Online Customer Service.

I apologize for any delay in our response to your issue. Due to an increase in requests, our response time may be longer than usual. We appreciate your patience. 

I apologize for misunderstanding your issue in the previous interaction. As a Customer Service Representative, I have researched the Microsoft Knowledge Base and found the following information which you may find useful. 
The initial user of the Software may make a one-time permanent transfer of this EULA and Software to another end user, provided the initial user retains no copies of the Software. This transfer must include all of the Software (including all component parts, the media and printed materials, any upgrades, this EULA, and, if applicable, the Certificate of Authenticity). The transfer may not be an indirect transfer, such as a consignment. Prior to the transfer, the end user receiving the Software must agree to all the EULA terms.

Eugene, I hope you find the above information helpful. If you have further questions, please get back to us. We will be glad assisting you.

Thank you for using Microsoft products and services.

Rency
Microsoft Online Customer Service Representative.

If you have any comments or feedback about the service I provided you, please send an e-mail message to my manager, Rahul Rajgopal, at managers at microsoft.com 

Is your software secure? Make sure you are current with all security updates by running the scan program available at http://www.microsoft.com/security/protect 




-----Original Message-----
From:   gene  (erastber at tampabay.rr.com)
Date:   Thursday, January 27, 2005  08:55 AM
To:   managers at microsoft.com (managers at microsoft.com)
Subject:  Fw: RE:Questions_About_Online_Support


       
      I don't know what this message is all about. I did not ask about Word 2000!
      I want to sell three WIN XP Home edition CDs that I purchased and are now surplus to my needs. From what I understand from the EULA, this is OK as long as I remove the software from my computers and include all docs, original CD, etc. when it is given to the buyer.
       Is this correct?
      I have received negative feedback from potential buyers because of their lack of understanding of the EULA, so it would be appreciated if you could clear up this matter for me. (Then I can just forward your response to them).
      Thank you for your consideration in this matter.

      Eugene A Rastberger

      ----- Original Message ----- 
      From: PSS Support 
      To: Gene 
      Sent: Thursday, January 27, 2005 11:07 AM
      Subject: RE:'RTCProd=007-391-336'Questions_About_Online_Support



      Hello Eugene,

      Thank you for contacting Microsoft Online Customer Service.

      From your e-mail, I comprehend that you wish to obtain a CD for Microsoft Word 2000. I realize the importance of your issue.

      Eugene, I suggest you to contact Microsoft Sales team at:

      (800) 426-9400, Monday - Friday 6:00am - 5:30pm Pacific time.

      I hope the above information is helpful.

      Thank you for using Microsoft products and services.

      Sonia
      Microsoft Online Customer Service Representative 

      If you have any feedback about your Online Customer Service experience please email my manager Lahar Tahbildar, at managers at microsoft.com

      Is your software secure? Make sure you are current with all security updates by running the scan program available at http://www.microsoft.com/security/protect 




      -----Original Message-----
      From:   Gene  (erastber at tampabay.rr.com)
      Date:   Wednesday, January 26, 2005  09:35 AM
      To:   wrhelp at microsoft.com (wrhelp at microsoft.com)
      Subject:  Questions_About_Online_Support


      I have been unable to find a link to submit my question:
      I want to sell my copies of WIN XP home edition that I have removed from
      my computers.
      How does the new owner(s) then activate the software?
      If this e-mail address is not the correct one to answer this question,
      could you please direct me to the correct Microsoft e-mail address to
      send the request to?
      Thank you,
      Eugene A Rastberger