[Ham-Books] attension AOL users

[Dan]

Please don't mark messages from the qsl.net servers as spam.  It is 
causing system admin a lot of trouble.  Here are the details of the trouble:

Over the last year or so our system has been periodically blocked from sending mail into the AOL system.  A month ago, I finally made arrangements with them to be white listed and put an end to this once and for all.  To be white listed by them I had to agree to receive any and all complaints logged by their users about mail being sent from our system (we don't send spam, no problem).

While this seemed easy, I found that AOL provides their users a button on their interface that says something to the effect that "this message is spam", and when they highlight a message and push it, we get a "complaint" logged against us and mailed to us.  No one at AOL reads this stuff, but they keep track of them and after we reach a certain percentage of the mail we send vs how many complaints we get, they block our entire system.  I've also found that the spam button is next to the delete button, and a clueless user MIGHT use it to delete messages.  Here in lies the problem.

I am getting plenty of these "complaints" and since AOL does not tell me who is complaining (apparently a privacy issue), it's near impossible to find out who they are and remove them from the system.

So, I'm asking all list owners to post a message to all of your lists reminding AOL people not to use the "spam" button as a delete button and if they are subscribed to your list and don't want to be, help them get off the list so we don't get blacklisted by AOL.

Thanks for your help.  If you have any questions about this, let me know.

Tim

Thanks for your help,
Dan
K9ZF /R no budget Rover ***QRP-l #1269
Check out the Rover Resource Page at:  http://www.qsl.net/n9rla
List Administrator for:  InHam+grid-loc+ham-books
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