[GreenKeys] Experience on this list

[Charles Ring]

I have had similar experience including Vonage tech support telling me 
"very authoritatively" that my Western Electric 2500 phone was "too old" 
to ring properly with their adaptor. Many other equally extreme examples 
of total ignorance with an air of authority. I and the rest of us have 
to be careful we don't get angry enough to cause a stroke during one of 
these calls and I am not kidding.

73 de W3NU



hunybuny at eskimo.com wrote:
> Tell me 'bout it...
>
>
> I have a flat screen / LCD / monitor.
>
> Built-in is the OSD (on screen display).
>
> It is accessed by pressing front panel buttons. You do not need a computer.
>
> Within the OSD is function called "SLEEP".
>
> SLEEP is used to have the monitor go into standby when it is not needed.
>
> When you go into the SLEEP menu there are three things you can do:
>
>   o Set the timeclock.
>
>   o Set the time to go to sleep.
>
>   o Set the time to wake up.
>
>
> OK - are you with me so far? I know this feature is cutting-edge
> technology from a thousand years in the future and many of you will
> simply not be able to grasp it. Well - maybe NOT YOU - but for the
> manufacturer's technical support people it certainly is.
>
> I entered the sleep function. I set the clock. The next day the clock was
> off by 30 minutes. Of course, before calling tech support, I ran some
> tests to make sure it was the monitor and not me. I even disconnected the
> monitor from the computer and put it on the kitchen counter and ran a test.
> Same thing: off 30 minutes in 24 hours.
>
> I've called T.S. 4 times now. You wouldn't *believe* the idiots I get:
>
> (you can skip the rest of this post if you don't want to hear any more ranting)
>
> (this is the dialog from the 4th time I called)
> TS: What is the serial number and model number?
> ME: (give it)
> TS: OK - I have the service ticket. Let me read what's been happening.
> ME: (wait 10 minutes)
> TS: OK - what seems to be the problem?
> ME: ??? - didn't you just read the service ticket?
> TS: Yes.
> ME: Do you support this product?
> TS: Yes.
> ME: Have you EVER SEEN one?
> TS: Yes.
> ME: Do you have the user's manual?
> TS: Yes.
> ME: OK - when I set the SLEEP clock it loses 30 minutes in a 24 hour period.
> It loses 30 minutes in 24 hours whether it is connected to ANY of my computers
> or completely disconnected or even sitting on the kitchen table plugged into
> the wall but powered down. Do you understand that I just told you.
> TS: Yes.
> ME: OK - so there is a problem with the on-board clock. It probably needs to
> be adjusted.
> TS: Let me check on this...
> ME: OK (can't wait for his answer - after the last 3).
> TS: Hello, sir?
> ME: Yes....
> TS: That unit doesn't have an internal sleep timer.
> ME: ??? It most certainly does. I thought you said you've seen one of these?
> TS: Let me check on this...
> ME: OK (can't wait for his answer now).
> TS: I need to connect to your computer.
> ME: I'm running Linux - and I'm not on the internet.
> TS: OK give me your IP.
> ME: That won't help: I told you that I'm not on the internet and I'm running Linux.
> TS: Well - I can't help you without the IP.
> ME: OK OK OK - it's 127.0.0.0
> TS: OK - just let me connect...
> TS: I can't connect to your computer.
> ME: That's probably because it is not on the internet.
> TS: ... (finally sinks in).
> TS: Let me check on this...
> ME: OK (can't wait for his answer now).
> TS: The problem is with your Linux operating system. You need to call the
> Linux vendor.
> ME: It has nothing to do with the O/S. The problem happened even when the LCD
> is not connected to any computer.
> TS: The problem is with your Linux operating system.
>
> I've been thru this 4 times now. I've asked for the address of a local
> service center so I can bring the thing in and have them look at it. They
> won't give me one. They tell me they're logging stuff in the service ticket
> but each time I call we go over the same things (above) and they ask the
> same questions over and over.
>
> Yeah, - service isn't what it used to be. I was in technical support for
> 30 years and this new business model stinks.
>
> UE,
> W6ESE - tony
> NNNNZCZC
>