[GreenKeys] Using McMaster Carr: one wrench buyers experience

[Larry Tighe]

These types of problems all began with the phaseout of the Model 28 teletype 
machines.  Now, let that be a lesson to the computer generation!  We need to 
return to 45.5 and all will be good again.

Lar
K2JIA
www.antiquetelephone.com

----- Original Message ----- 
From: "S. Dashiell Hammett" <s_dashiell_hammett at hotmail.com>
To: <greenkeys at mailman.qth.net>
Sent: Saturday, April 01, 2006 8:32 AM
Subject: [GreenKeys] Using McMaster Carr: one wrench buyers experience


> McMaster Carr can be one pain in the butt if you are not careful.
>
> I once ordered half a dozen different size Torx wrenchs, same physical 
> size as Allen wrenches by phone and used my credit card.  A few hours 
> after the sale I thought of a size i forgot to specify so I called in 
> again and made the mistake of asking if they could append my order and add 
> one wrench.  I did not know that they had sales offices all over the US 
> using the same call in number and a computerized order entry system that 
> was not easy for their agents to use.
>
> What the second salesperson did was replicate the whole order with typos. 
> The wrenches started coming in from different locations.  After six boxes 
> from three different McMaster Carr warehouses had arrived,  I not only had 
> three sets of the wrenches but two expensive pairs of pliars which I had 
> not ordered but stock number wise appeared because of a single typo in the 
> order number.  My original $25 order had charged up to well over $300 
> through their automation.   I began the process of trying to return the 
> materials and get credit.
>
> Their return system is a similar headache.  Two of the packages i returned 
> did not come back to me but McMaster Carr warehousing claimed their 
> records did not show receipt.  I used the USPS delivery confirmation but 
> was told it did not help them any.  USPS claimed they could only show 
> delievery but could not confirm location !  I finally let it all go and 
> took the wife out to eat.
>
> The moral:  send a check.
>
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