[Elecraft] Overseas distribution and service?

[G3WPF]

I agree 100% Dave.

The lack of distribution and service facilities is a major impediment, 
especially when considering the high cost of equipment.

I already have an expensive boat anchor sat on my desk (an SPE 
amplifier) for precisely the lack of service facilities and I would 
never buy another (though, to be fair, the amp has lasted for 10 years 
without a problem).  I have absolutely no desire to send it off to Rome 
for repair.  I don't particularly like sending off radio stuff away, 
preferring to take it and pick it up myself if possible.  I will just 
keep my 2xK3 rigs until they expire or until I do.  For the reasons you 
state, I won't consider buying a K4D.  It is a shame.  I'm not moaning; 
I just think that an opportunity is being missed but perhaps there are 
enough sales anyway for them not to worry.

73

Reg G3WPF


On 22/10/2023 11:05, Dave wrote:
> Here in the UK, Waters and Stanton sold Elecraft products and provided a
> limited level of service. However, W&S are now owned by Moonraker who have
> no real service facilities (as far as I know), and neither are currently
> listed as distributors on the Elecraft web site.
>
> Given the lack of a service manual for more recent products, the huge
> shipping charges to/from overseas, plus at least $250 for repair, it looks
> to me as if Elecraft are going to struggle with sales outside the USA on
> anything more complex than a simple kit.
>
> I am a long term Elecraft fan, having a K1, K2, KX3, K4D and KPA500. I was
> also an early K3 adopter, which was sold when I bought the K4D.
>
> I like my K4D and it is QRV most days, but I cannot recommend that anyone
> in the UK buys one, unless they are prepared to pay out a considerable
> amount should it develop a fault, either in, or out, of warranty.
>
> 73 Dave G4AON
> ______________________________________________________________
> Elecraft mailing list
> Home:http://mailman.qth.net/mailman/listinfo/elecraft
> Help:http://mailman.qth.net/mmfaq.htm
> Post:mailto:Elecraft at mailman.qth.net
>
> This list hosted by:http://www.qsl.net
> Please help support this email list:http://www.qsl.net/donate.html
> Message delivered tog3wpf at sky.com