[Elecraft] User's Dilemma

[Pete Smith N4ZR]

Since I'm the one who started this discussion, let me summarize what I 
think I've learned.  The most effective argument, for me, is the synergy 
among techs and relatively low marginal cost of adding them in 
Watsonville, versus working with even established, independent 
technicians elsewhere.  That said, does anyone think it's acceptable to 
have even a 4-week hold between arrival of the item there and its 
entering the repair process?  Elecraft equipment isn't cheap, and I 
believe that the current situation needs to be addressed, either in 
Watsonville or otherwise.

73, Pete N4ZR

On 12/15/2023 3:09 PM, Bob McGraw wrote:
> I can totally agree with Joe, W4TV.   At one time I was repairing 
> radios for various companies.  I was doing warranty and non-warranty 
> repairs.  The companies decided it was cost ineffective to maintain 
> independent repair services.  Hence, I no longer repair radios, and no 
> longer have test equipment to do so. There were other reasons as well, 
> but I agree with Joe, W4TV, the expert knowledge base is in Watsonville.
>
> 73
>
> Bob, K4TAX
>
>
> On 12/15/2023 11:57 AM, elecraft-request at mailman.qth.net wrote:
>> Message: 5
>> Date: Thu, 14 Dec 2023 13:03:23 -0500
>> From: "Joe Subich, W4TV"<lists at subich.com>
>> To:elecraft at mailman.qth.net
>> Subject: Re: [Elecraft] User's Dilemma
>> Message-ID:<c45ff819-bde7-400f-b461-012a99b70f01 at subich.com>
>> Content-Type: text/plain; charset=UTF-8; format=flowed
>>
>>
>>> They clearly aren't interested in setting up a third party repair
>>> center.
>> Given the cost of setting up and running a second "factory
>> warranty/repair center" it just doesn't make sense.  Notice
>> that none of the other radio manufacturers offer duplicate
>> facilities on the east/west coast ... even those that did so
>> at one time have pulled back.
>>
>> The cost of facilities, duplicate test equipment, duplicate
>> spare/repair parts, etc. simply can not be amortized economically
>> across one or two technicians.  It's far more efficient to simply
>> add another technician or two (*IF*  one can find a qualified tech)
>> "at the mothership".
>>
>> 73,
>>
>>      ... Joe, W4TV
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