[Elecraft] Brand New KX2 Issues

[R.S.]

Thanks again Wayne. I saw your message on the other group list. Appreciate your help.
Ryan W6ZAR

Sent from Yahoo Mail on Android 
 
  On Wed, Aug 30, 2023 at 12:34 PM, Wayne Burdick<n6kr at elecraft.com> wrote:   Hi Ryan,

As I just posted to the KX group list, I'll be looking at your rig myself as this may be a firmware issue.

73,
Wayne
N6KR


> On Aug 30, 2023, at 12:25 PM, R.S. via Elecraft <elecraft at mailman.qth.net> wrote:
> 
> Hello all,
> I ordered a KX2 with all the options back on March 27th of this year and received it on July 12th. Out of the box it was having issues.  For example,
> -When pressing PTT button on factory mic it will change frequency intermittently.
> -MIC UP/DOWN buttons put KX2 into TX mode briefly intermittently.
> -INT Mic and EXT Mic will display randomly when pressing any mic buttons.
> After experiencing these issues I called Elecraft and they immediately sent me a replacement mic but the problems still persisted. So I was instructed to send the radio back at my expense ($50 USPS insured) to Elecraft so they could diagnose it.
> I sent the radio back on July 21. After being at Elecraft for a month I was informed that they could only replicate the random INT Mic /EXT mic display flashing on the screen but could not duplicate the other issues I complained about.  I told them to keep trying because it happens fairly often and obviously makes for a difficult QSO when you keep having to adjust the VFO to stay on frequency. 
> So fast forward to today when I get an email stating they are sending the radio back to me with no fix and no resolution. Only that there could be a possible firmware fix in the future. I really do not think this is acceptable. 
> I am curious to see if anyone else has experienced the same issues with their KX2 and what did they do to resolve the issue.
> Thanks and 73,Ryan W6ZAR
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:Elecraft at mailman.qth.net
> 
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to n6kr at elecraft.com