[Elecraft] Elecraft support and communication

[Dan Presley]

Welcome to the list John and don’t be put off by a few complaints. I’ve been a customer since 1999 when I got my K2.  I’ve never had any communication issues with Elecraft-every time I contact them about parts or technical issues they respond very promptly which is incredibly impressive given that it’s a very small company. I wonder if some of the problems may be due to folks just expecting Elecraft to contact them rather than calling or emailing to get updates. It’s a small enterprise and they’re scrambling to keep up. 

Dan Presley 503-701-3871
danpresley at me. com 
N7CQR at arrl.net


> On Oct 8, 2022, at 16:53, John P <starman3616 at gmail.com> wrote:
> 
> As a new  owner of Elecraft products, after owning rigs from the big three companies, over 50+ years, I am very happy and impressed  with Elecraft  equipment and customer support.  Much, much  better than the big three.  
> 
> I own a K4D, with 500 amp and tuner, which I had to wait for too.
> 
> Understanding the supply chain issue problems, I didn’t  whine.   I am still waiting for the hand mic too, but use a desk mic with no problems.
> 
>  Whenever I’ve had a question and emailed or phoned Elecraft they have been extremely responsive and provided answers quickly.  Eric ( who I met at an ARRL event) and the staff have been fantastic with me.
> 
> All I can say is that the recent email (list) traffic is so idiotic, I’m on the verge of dropping off the listing.  
> 
> Find something better to do people.
> 
> Let’s focus on  radios, technology, and equipment helping issues.
> 
> Best regards all ,  John KB1NU
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