[Elecraft] PayPal holding payment. (Follow up)
David Deelstra
deelstra at xmission.com
Sat May 7 23:23:08 EDT 2022
After a rabbit hole trip through PayPal's endless loop "customer
service" pages, I stumbled on a page that asked what help I needed. I
kept entering "Notice of Delivery". When it ran out of questions and
options, finally I was presented with a page with a 6 digit number on a
black background, below which was a phone number. I called, got
instructions on what to do, spent the next ten minutes listening to the
pages (verbatim) I had spent the last three hours digging through.
Finally I was asked for the six digit pass code then sat through another
eternity on hold finally answered by a human sounding voice. I explained
that I had been trying to find a way to send them Proof of Delivery. She
said PayPal already had POD and that my buyer only had to log in to his
account, go to Activity, scroll down to the item and click to release
payment. None of this was transmitted to me or the buyer by PayPal or
shown on their "Help" pages.
I contacted the buyer, he followed up, and within minutes the subject
"Your money is available" appeared in my in box.
I hope this helps others avoid similar problems. I intend to call my
credit union's customer service and see what I can do to (legally and
safely, for both parties) transfer funds for goods and services. Maybe
VISA would be willing to offer such a service, or the shipping
companies? How 'bout it UPS?
73, Dave N7ISH
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