[Elecraft] What is a reasonable turnover time to hear from Elecraft support:

[N4ST - Jim]

Depends on the issue. In my case it was just some replacement K3S modules.
Here is my time line for a recent issue.

4/12 - K3S PA failure reported to Elecraft
4/14 - Email from Elecraft with testing procedures.
4/20 - RMA received and LPA/PA returned to Elecraft
6/13 - Refurbished new style LPA/PA received
6/14 - Configuration assistance from Elecraft - Back on the air.

So for me it was about 1 month from reporting initial problem to received
"new" parts and that included a 2-week vacation by the guy handling the RMA
accounting.
FWIW, I never called Elecraft although they did call me to discuss testing
procedures/results.

____________ 
73,
Jim - N4ST



-----Original Message-----
From: elecraft-bounces at mailman.qth.net <elecraft-bounces at mailman.qth.net> On
Behalf Of CUTTER DAVID via Elecraft
Sent: Wednesday, June 15, 2022 00:03
To: Stephen Dubin <dubinse at aol.com>; Stephen Dubin via Elecraft
<elecraft at mailman.qth.net>
Subject: [SPAM] Re: [Elecraft] What is a reasonable turnover time to hear
from Elecraft support: