[Elecraft] What is a reasonable turnover time to hear from Elecraft support:

[John Paul Keon]

As for the Elecraft Support Staff, I am very happy and a very
satisfied customer.

I emailed them several times and got replies within a reasonable amount of
time.

I sent my K3S in for repair and got it back in a short time.
They made the necessary repairs, and upgrades and it works better
than it did new.  Evidently when I built it I did not tighten down some
parts
and did not do some other things properly.
They sent it back calibrated and factory updated.

I also received several calls from Doug and he explained what happened
to the radio.  Some of the support techs also called.

Happy?  Yes!
Supportive? YES!

I know they were hung up for a while with the K4D production and the issues
they had in house.  After that cleared they took my RMS and got it done!

John Paul // AB4PP

On Tue, Jun 14, 2022 at 9:03 PM Bert <ve3nr at bell.net> wrote:

> Don't assume the email has been received. Send the email again.
> Bert VE3NR
>
>
>
> On 2022-06-14 20:46, Dave (NK7Z) wrote:
> > I have had very good results with Elecraft Support!  Maybe a day or so
> > when I email them.
> >
> > 73, and thanks,
> > Dave (NK7Z)
> > https://www.nk7z.net
> > ARRL Volunteer Examiner
> > ARRL Technical Specialist, RFI
> > ARRL Asst. Director, NW Division, Technical Resources
> >
> > On 6/14/22 16:04, John Paul Keon wrote:
> >> I get answers in a day or two depending on the holidays and the
> >> weekends.
> >>
> >> No problem here.
> >>
> >> John Paul // AB4PP
> >>
> >> On Tue, Jun 14, 2022 at 6:13 PM Stephen Dubin via Elecraft <
> >> elecraft at mailman.qth.net> wrote:
> >>
> >>>   I sent an inquiry to Elecraft Support (my plaintiff "What to do
> >>> when'When
> >>> all else fails' fails:?" message) and * have not hear back.  I
> >>> wonder what,
> >>> under current conditions, is a reasonable time to wait for a
> >>> response or,
> >>> at least,  acknowledgement..  TNX FER  HELP!
> >>> VY 73 de W3UECSteve Dubindubinse at aol.com39.928995 N, -75.339629 W
> >>> ______________________________________________________________
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