[Elecraft] What is a reasonable turnover time to hear from Elecraft support:

[Stephen Dubin]

 I sent an inquiry to Elecraft Support (my plaintiff "What to do when'When all else fails' fails:?" message) and * have not hear back.  I wonder what, under current conditions, is a reasonable time to wait for a response or, at least,  acknowledgement..  TNX FER  HELP! 
VY 73 de W3UECSteve Dubindubinse at aol.com39.928995 N, -75.339629 W