[Elecraft] Elecraft repair

[SCOTT MCDONALD]

My KX3 took a 3 month sabbatical to the mothership the first of this year.  

Communication was great, problem isolated over the phone in two calls, part was available but I was advised that most Elecraft customers “prefer to have Elecraft do those repairs” and that was all the encouragement I needed.

Return number sent immediately, checked a few times when the estimated repair date wasn’t met, got a prompt response both times and all is well, I thought it all very reasonable under the circumstances.

Other folks with KX3s in for repair at that time reported similar waits, so I assumed it was a KX3 queue issue, as a good friend’s KPA500 made it there and back in under a month during that same time period.

FWIW Scott ka9p

Make something good happen!

> On Jul 20, 2022, at 11:40 AM, Julia Tuttle <julia at juliatuttle.net> wrote:
> 
> I would expect quite a range in repair times based on parts availability --
> has anyone who *hasn't* had a quick turnaround heard if that's why?
> 
>> On Tue, Jul 19, 2022, 17:42 <john at kk9a.com> wrote:
>> 
>> There was a post from Marv (callsign unknown) that stated an impressive
>> three day turnaround.  He did not mention if there was a queue to ship it
>> in
>> or what the nature of the repair was.
>> http://mailman.qth.net/pipermail/elecraft/2022-July/290328.html
>> 
>> John KK9A
>> 
>> 
>> Frank KG9H wrote:
>> 
>> Someone mentioned last week that they sent in their K3 and got a 1 week
>> turnaround.
>> Elecraft has answered all my questions and called me back with some
>> additional questions I had with a one day turn-around on the emails and
>> calls.
>> (Thanks Doug and Wayne)
>> 
>> -73-  Frank    KG9H
>> kg9hfrank at gmail.com
>> 
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