[Elecraft] warranty

[Julia Tuttle]

Hi Rich,

The warranty says: "While equipment is under warranty, Elecraft will pay
return shipping by UPS ground service or equivalent to addresses within the
continental USA.  Alaska, Hawaii, and locations outside the contiguous
U.S., return shipping cost is paid by the owner. See below for instructions
on contacting Elecraft for product repairs.  Shipping cost for equipment
repair not under warranty is the responsibility of the owner."

I have not seen any kind of discounts or means-testing on Elecraft's
products or services, so I would not expect discounted or free shipping for
warranty repairs.

Therefore, I would expect Elecraft to expect you to pay shipping to them,
and shipping back to you if you're outside CONUS.

73,

Julie


On Mon, Aug 1, 2022 at 3:51 PM <rpuent at live.com> wrote:

>  I have a two month old KPA 500 that needs warranty service and I was
> wondering if anyone else has been expected to pay shipping to get their
> equipment repaired under warranty? I am a 78 year old on SS and don't
> believe I should have to pay to have a defective unit for repair. I would
> appreciate any comments. Rich KB9RP
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