[Elecraft] Elecraft Service: we hear you

[jerry]

On 2022-04-21 14:49, Wayne Burdick wrote:

> It comes down to two things: the
> design lifetime of modern, miniature components like ICs and
> connectors; and a fickle supply chain--one that imploded because of
> events of the past two years.

This reminds me of a youtube video I recently watched.  "Curious Mark"
was trying to fix an HP ( or Agilent, or whatever they're calling 
themselves
these days ) tracking generator from the 90's.  He had an interesting 
conversation with HP:

"Could you give me the schematic?"

"I'm sorry, we don't give that out for newer equipment".

"OK, could I send it in for repair?"

"I'm sorry, we don't do that for older equipment".

...He wound up fixing it himself.  An amazing feat of reverse 
engineering.

https://www.youtube.com/watch?v=VVrDyLMVS4U


                  - Jerry KF6VB








> 
> I can promise that we'll do everything possible to keep ahead of these
> issues. As evidence I could point to:
> 
> - the K2, still in production after 20 years
> 
> - the KX3, still in production after 10 years
> 
> - the K3 (going on 14 years; even though we're no longer selling it,
> we're acquiring the components to build additional modules and
> continue providing support)
> 
> This is in stark contrast to the practice of some of our competitors,
> replacing radios with new ones that are largely tweaks on the old, on
> a new-car/new-smartphone cycle of every few years.
> 
> Throughout the lifetime of each of our products, we've offered new
> accessories, new internal option modules, and numerous free firmware
> updates. This gradual evolution of each product line is consistent
> with our roots as a kit company, engaging what amounts to a nation of
> Elmers in a community of growth and camaraderie.
> 
> Thanks, again, for being the best customers a little company ever had.
> 
> 73,
> Wayne
> N6KR
> 
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