[Elecraft] Elecraft Service

[bill steffey]

what I find interesting is that MANY of our towns/counties and states 
continue to purchase MOTOROLA  radios, which has support for 6 years.

I may be incorrect , but I am the belief after 6 years your Moto is on 
its own, with NO factory support. AND THEY CHARGE A LOT !!!!

Sad as many of their radios are still working great after 20-30 40 years 
of service.

Looks like some of our expectations are just not realistic anymore...    
it is all about the parts !!!


On 4/21/2022 4:12 PM, Tim N9PUZ wrote:
> I don't think many of us would be happy with the change in pricing if
> Elecraft were to guarantee the ability to replace and repair radios for a
> long period of time. Many electronic components go "end of life" very
> quickly. Some percentage of those parts will break over the life of a
> product.
>
> For a manufacturer to state they will repair a given product for, let's
> say, ten years, they would have to estimate the failures likely to occur
> and the parts needed to make those repairs up front. Then they have to buy,
> inventory, and safely store all of those parts for ten years after the last
> model comes off the production line. That cost is non-trivial and is
> ultimately borne by the customer who may need those parts one day. This is
> why an engine controller for your car may cost thousands of dollars even
> though it only has a hundred bucks worth of components. They also take into
> account that they may never sell those parts they will store for years. The
> customer ultimately pays for a lot of that as well.
>
> If there was a promise they could be repaired for a specified period of
> time, none of us might be able to afford a KX or K series transceiver. This
> is life in the age of electronics.
>
> Tim N9PUZ
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