[Elecraft] Shipping via UPS - A Lesson Learned the Hard Way

[Rich Lim]

FWIW the UPS “insurance” should be taken with a grain of salt. I had my K3 repaired by Elecraft and it was damaged during shipping back. I tried to file a claim but since I “signed” for it and the box was not “damaged” in transit, they would not honor the claim! Then again it may never have been fixed by Elecraft but they swear it was 100% function when it left them. Buyer beware!RichKQ9L


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On Monday, April 11, 2022, 5:30 PM, edauer at aya.yale.edu wrote:

I just shipped some of my Elecraft gear to someone who had purchased it from
me.  The agreement was that I would ship it and they would bear the shipping
expense.  The buyer was OK with my using UPS.

 

So I packed it up and took it to "The UPS Store."  There are about 30 of
them in the Denver metro area and about a dozen in the city itself.  Before
taking the package there I looked at UPS on-line to see what insurance would
cost.  The UPS site said $1.05 per hundred dollars in excess of the $100
included in the shipping rate.  When I arrived at the UPS Store they charged
me $4.50 per $100.  That difference times the value of what I was shipping
came to well over $100.  When I questioned it (more accurately, when I
complained about it) they told me that UPS and The UPS Store are different
entities.  The latter, they said, is a network of franchises independent of
the real UPS that "works with" UPS for retail shipping and receiving.  So
what I had seen on the UPS website was what UPS charges, not the grossly
inflated premium The UPS Store charges.  OK, I asked, how can I ship this
via UPS itself?  The answer was a 90 minute round-trip drive to the nearest
real UPS terminal.

 

The UPS Store does not charge real UPS rates.  They have UPS in their name.
They use a logo indistinguishable from the UPS logo.  Their counter clerks
wear UPS Brown.  There was a standar UPS truck parked in front of the shop.
There was NOTHING visible to me in the store that indicated it wasn't a UPS
shop.  Maybe everyone on this reflector already knows about this.  Until
this morning I didn't.  

 

There's an old maxim that a happy customer tells one other person about
their experience.  An unhappy customer tells ten other people.  

 

Ted, KN1CBR 

 

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