[Elecraft] Is Kenwood listening?

[Andy Durbin]

I would say they are.  Kenwood not only provided a hardware mod for early TS-590S power overshoot issues but they have also responded to other customer service difficulty reports with firmware updates.

I have been personally involved with the investigation of several TS-590S issues, either as the principal investigator/reporter, or supporting someone else who found the problem.  Kenwood fixed all these issues with firmware updates, in one case issuing an update within a couple of weeks of receiving the first report.

I wrote my first KAT500 defect report July 2018.  There is still no released firmware update to correct this problem or any of the others I have reported since then.

I understand that Elecraft is a small company with limited resources.  I also appreciate the personal interaction I have had with the KAT500 and KPA500 firmware developers.  That sort of interaction simply is not possible with Kenwood.  However, the bottom line is that Kenwood fixed the reported problems and Elecraft hasn't yet.

Andy, k3wyc