[Elecraft] HELP! XFINITY SHUT OFF INTERNET DUE TO HAM ANTENNAS
AB2E Darrell
ab2e at hotmail.com
Wed Oct 20 20:41:29 EDT 2021
Eric,
I'm skeptical. Did you receive anything in writing or see a letter from Comcast stating this?
It sounds more like the Comcast tech taking it on himself to say you are being banned.
I would call their customer service and check the status of your account, get something in writing if it's true, then contact your state authority that regulates telecoms, and file a complaint.
I've never heard of anyone being banned as a customer by Comcast.
73 Darrell AB2E
________________________________
From: elecraft-bounces at mailman.qth.net <elecraft-bounces at mailman.qth.net> on behalf of Kevin Cozens <kevin at ve3syb.ca>
Sent: Wednesday, October 20, 2021 3:54 PM
To: elecraft at mailman.qth.net <elecraft at mailman.qth.net>
Subject: Re: [Elecraft] HELP! XFINITY SHUT OFF INTERNET DUE TO HAM ANTENNAS
On 2021-10-20 2:21 p.m., eric norris via Elecraft wrote:
> Xfinity, our internet provider, showed up at 7:30am this morning, to
> explain to the XYL that we were being cut off for good because my amateur
> radio activities had caused wide area outages.[snip]
> They told her the antennas themselves--absent any power--were the problem
Anyone telling you the mere presence of an antenna is the source of problem
is someone who has absolutely no idea what they are talking about.
Ask them for a list of the dates, times, and durations of some of the area
wide outages and compare that information against your log book to see if
there is any correlation.
It is very likely there are other hams in your area. It could be someone
else causing the problem who may not be an Xfinity customer. If any ham
radio, or other radio transmissions, are causing their systems problems it
shows they haven't properly protected their equipment from stray RF and/or
they have a problem with an installation somewhere.
--
Cheers!
Kevin.
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