[Elecraft] HELP! XFINITY SHUT OFF INTERNET DUE TO HAM ANTENNAS

[hbjr at optilink.us]

I had a ham friend who went through a similar situation with Charter - now Spectrum.  He called the state's public service commission to lodge a complaint against Charter.

Long story short, the public service commission sent a representative out in the field and they had the ham radio guy transmit while witnessing the "interference" in the neighborhood.  They saw issues but not at the same time the transmitter was operating.  Charter finally found 2 issues: a failing power supply on a network amp, and some terrible signal leakage on improperly terminated unused coax drops.

Charter took the easy way out and blamed the ham as a CB operator operating at illegal power levels.  Obviously they had no proof and ultimately had to fix their own problems.

Xfinity around here is all fiber based.

I'd also call the better business bureau!

Hank
K4HYJ



-----Original Message-----
From: elecraft-bounces at mailman.qth.net <elecraft-bounces at mailman.qth.net> On Behalf Of Rich Lim via Elecraft
Sent: Wednesday, October 20, 2021 2:35 PM
To: eric norris <gliderboy1955 at yahoo.com>; Frank Krozel <kg9hfrank at gmail.com>
Cc: Elecraft Reflector <elecraft at mailman.qth.net>
Subject: Re: [Elecraft] HELP! XFINITY SHUT OFF INTERNET DUE TO HAM ANTENNAS

Wow! Doesn't seem to make sense... so they believe that by shutting down your home internet that you will stop operating your station which allegedly is causing the interference? 

Or do they believe that by the sheer fact that Xfinity is connected to your home that your station is causing harmful interference which is being transmitted directly into your home box? 

I'm gonna follow this one closely.
RichKQ9L


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    On Wednesday, October 20, 2021, 01:25:48 PM CDT, Frank Krozel <kg9hfrank at gmail.com> wrote:  
 
 Cameras?  Any ID card from him?
Intolerable from any company, let alone your provider.

-73-  Frank    KG9H
kg9hfrank at gmail.com




> On Oct 20, 2021, at 1:21 PM, eric norris via Elecraft <elecraft at mailman.qth.net> wrote:
> 
> Dear Gang:
> Xfinity, our internet provider, showed up at 7:30am this morning, to 
> explain to the XYL that we were being cut off for good because my amateur radio activities had caused wide area outages.  Oddly, these wide area outages did not include my own house.  They told her the antennas themselves--absent any power--were the problem The last time I was threatened, I installed chokes and opto-isolaters on our shielded ethernet lines, and after being told they use 14Mhz as their carrier frequency, I have stayed off 20m, only using 100w unless I'm in a rare contest.  I asked to speak to a technical guy--they gave me a number which I called, but he never called back.
> Any Ideas?  Does anyone have a contact at the ARRL, or know a 
> communications lawyer?  Comcast/Xfinity will be back out here at 2pm Pacific time--I'd appreciate any help. My XYL depends on an internet connection to work.  Being off the air is unimaginable.
> Frantic,
> 
> 73, Eric WD6DBM
> 
>   
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