[Elecraft] Can't update KAT500 firmware

[eric norris]

I installed the latest KAT500 Utility (3x), but when I try to download the new firmware, I get this error message:  Open connection to ftp.elecraft.com20:52:32 FtpFindFile completed with error 0x00002EE3: The server returned extended informationInternetGetLastResponseInfo returns 0x00000000
Multiple attempts, rebooting the computer, waiting until the cows come home--nothing works.  W10 computer with scads of disc space and oodles of memory.  200Mbps internets speed.  I've updated K-line firmware a dodecazillion times in the past 15 years and have not seen this.
Thanks!
73 Eric WD6DBM