[Elecraft] Super Help from Support at Elecraft Technician Rob

[Carter Craigie]

On Tue, Aug 17, 2021 at 7:57 AM Carter Craigie <carterwc128 at gmail.com>
wrote:

> Dear Wayne and Eric,
> I am bringing to your attention the excellent guidance, assistance, and
> patience given to me yesterday by the Support at Elecraft technician, known
> only to me as Rob.
> I had had a problem with my KXPA100 amplifier, and, indeed, after
> struggling to get it working again after I had moved my KX3, PX3, and that
> amp from one floor of our home up to another. The amp appeared to be either
> “dead,” or nearing “death.”
> I tried everything I could think of for a complete week, but kept being
> defeated. It was at that point I threw in the sponge and requested help
> from Support at Elecraft.
> After some time Rob sent me an email, and then we exchanged emails for
> several hours. Then he suggested I telephone him, and Receptionist Michelle
> quickly connected us. And then my situation started to improve and improve.
>
> Rob suggested I disconnect, and then to reconnect all the various cables,
> making quite sure I had them all seated properly. At one point he had me
> take a sharp inspection of all the plugs themselves, to make sure they were
> in proper shape. He suggested I use an RCA plug and cable (which I cobbled
> together as quickly as I could) to ensure the TX LED would light up
> properly, and it DID.
>
> Rob then helped me understand why my ON/OFF LED was flashing (I had my KX3
> set with too low a power request) and how to fix that. Next he “held my
> hand” working with me to recalibrate the amp’s internal ATU settings. He
> was VERY patient, as I used my dummy load to go through each and every
> band, to bring the output up to the 75 Watts he told me to set on the KX3.
> (Those instructions were on page 52, I believe, in the KXPA100 manual…which
> I had never read!)
>
> We finally signed off our telephone conversation when Rob made sure I was
> as happy as could be! I know this Thank You Recognition is long, but there
> will be those who might have asked how my “dead” KXPA100 amp was brought
> back to life.
>
> Wayne and Eric, please let Rob know you have read my Thank You note here.
> He was , and must be, outstanding, and a big credit to Elecraft.
>
> 73,
> Carter Craigie, N3AO
> Blacksburg, VA
> SATISFIED CUSTOMER
>
>
>
> --
> Carter, N3AO
> Blacksburg, VA
>
-- 
Carter, N3AO
Blacksburg, VA