[Elecraft] March/April NCJ

[Bill Coleman]

> On Mar 13, 2021, at 3:48 PM, Dr. William J. Schmidt <bill at wjschmidt.com> wrote:
> 
> I had a similar thing happen after purchasing an antenna switch of well-known brand. I didn't try the switch before it went to the top of the tower but I quickly found that one position had a bad relay.  I was able to use another position to get the thing working.  I posted on eHam and rated it below average in quality because I expected a switch... something so simple... to work out of the box.  I quickly received an email from the manufacturer berating me, suggesting it was my fault for the switch failing for being just another dumb ham (yes, for a simple 12V switch), and that my review would "ruin his business".  This went on for some time, but I did not bend to such rude tactics in favor of the truth

With this kind of attitude, this person will never have any customers.

A real serious businessman would have redoubled their efforts to find out how a faulty switch made it out of QA, contacted the customer and apologized for the difficulty, and offered to replace the faulty switch with a working model.

I don’t see how threatening customers is a good business model. <shakes head>


Bill Coleman, AA4LR, PP-ASEL        Mail: aa4lr at arrl.net
Web: http://boringhamradiopart.blogspot.com
Quote: "Not within a thousand years will man ever fly!"
            -- Wilbur Wright, 1901