[Elecraft] Elecraft Support

Frank K6FW1 at verizon.net
Fri May 24 23:21:06 EDT 2019


I have over the years had Elecraft Support loose my emails from time to time.  Also I have waited days for a response.  Sometimes having to email a second time.  The problem with the email support system is the customer does not know if the email has been received or read.

I have suggested on more than one occasion to Eric and Wayne at trade shows they should consider a trouble ticket based system.  Then the customer could just log onto the system through a web browser and know the status of his request.

At my old place of employment the IT department used this type of system.  Both Ham Radio Deluxe and Logic 9 use a form of this system which I have used successfully.  

Yes there would be some upfront cost but I would venture that it would save the Elecraft support staff time and frustrated customers.  Along with the K4 would it be great if the support system was modernized.

Frank
K6FW

Message: 11
Date: Fri, 24 May 2019 16:04:00 -0400
From: Grant Youngman <ghyoungman at gmail.com <mailto:ghyoungman at gmail.com>>
To: Hisashi T Fujinaka <htodd at twofifty.com <mailto:htodd at twofifty.com>>
Cc: Elecraft at mailman.qth.net <mailto:Elecraft at mailman.qth.net>
Subject: Re: [Elecraft] Elecraft Customer Service - Outstanding
Message-ID: <5568FDC7-9DF3-4B71-8CF9-33A1794E36BF at gmail.com <mailto:5568FDC7-9DF3-4B71-8CF9-33A1794E36BF at gmail.com>>
Content-Type: text/plain;	charset=utf-8

Since on at least one occasion your unanswered email was discovered in Elecraft?s spam folder, it?s possible your email domain is being flagged for some reason by whatever mail host/service/application is being used at Elecraft.



Grant NQ5T
K3 #2091 KX3 #8342


More information about the Elecraft mailing list