[Elecraft] Elecraft Customer Service - Outstanding

[Wayne Burdick]

Apologies if I missed that one. Please re-send.

tnx
Wayne
N6KR


> On May 24, 2019, at 12:46 PM, Hisashi T Fujinaka <htodd at twofifty.com> wrote:
> 
> Oh, one thing I forgot, I did send an email to Eric and Wayne about my
> odd interactions and I got no reply.
> 
> On Fri, 24 May 2019, Hisashi T Fujinaka wrote:
> 
>> I'm on the they're very good, but not everything goes right list.
>> 
>> My KPA1500 died (I think they had a bad run on capacitors because others
>> have reported the same thing to me via email) and I emailed the list
>> here on a Sunday. Eric immediately asked for logs to be sent to support.
>> 
>> Now I've had odd email problems with Elecraft in the past. At the very
>> least I've never seen a firmware update email so I called Elecraft in
>> the middle of Monday when I didn't see a reply. What I got was a call
>> back late in the day where the support person (I can't remember who) was
>> reading me the riot act about not responding immediately to "the CEO".
>> Soon afterwards, the support person found my email in their spam folder.
>> 
>> It turned out OK, but I'm still uncertain why they had me try a
>> different cable, then take the cover off and measure voltages. I'm
>> perfectly capable, but the KPA1500 isn't a kit.
>> 
>> In the end my amp works fine. UPS was really inexpensive for shipping.
>> The only odd part was the interaction with support, and how long it took
>> to debug before they asked me to ship it down. I'm happy with Elecraft,
>> but the interaction with support was a little odd.
>> 
>> On Thu, 23 May 2019, Michael K Bottles via Elecraft wrote:
>> 
>>> I have a fair amount of Elecraft gear all of it purchased on the used market. The customer service I have received from Elecraft has been outstanding.
>>> They don?t seem to care where I got their gear, they just want it to work as designed.
>>> I plan to buy a K-4 from them directly when it becomes available because I know it will be supported in a most excellent manner.
>>> Kim - K7IM
>>> K-3, P-3, KAT-500, KPA-500, KX-3
>>> Sent from my iPad
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>> 
>> 
> 
> -- 
> Hisashi T Fujinaka - htodd at twofifty.com
> BSEE + BSChem + BAEnglish + MSCS + $2.50 = coffee
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