[Elecraft] Elecraft Customer Service - Outstanding

[Hisashi T Fujinaka]

Oh, one thing I forgot, I did send an email to Eric and Wayne about my
odd interactions and I got no reply.

On Fri, 24 May 2019, Hisashi T Fujinaka wrote:

> I'm on the they're very good, but not everything goes right list.
>
> My KPA1500 died (I think they had a bad run on capacitors because others
> have reported the same thing to me via email) and I emailed the list
> here on a Sunday. Eric immediately asked for logs to be sent to support.
>
> Now I've had odd email problems with Elecraft in the past. At the very
> least I've never seen a firmware update email so I called Elecraft in
> the middle of Monday when I didn't see a reply. What I got was a call
> back late in the day where the support person (I can't remember who) was
> reading me the riot act about not responding immediately to "the CEO".
> Soon afterwards, the support person found my email in their spam folder.
>
> It turned out OK, but I'm still uncertain why they had me try a
> different cable, then take the cover off and measure voltages. I'm
> perfectly capable, but the KPA1500 isn't a kit.
>
> In the end my amp works fine. UPS was really inexpensive for shipping.
> The only odd part was the interaction with support, and how long it took
> to debug before they asked me to ship it down. I'm happy with Elecraft,
> but the interaction with support was a little odd.
>
> On Thu, 23 May 2019, Michael K Bottles via Elecraft wrote:
>
>> I have a fair amount of Elecraft gear all of it purchased on the used 
>> market. The customer service I have received from Elecraft has been 
>> outstanding.
>> They don?t seem to care where I got their gear, they just want it to work 
>> as designed.
>> I plan to buy a K-4 from them directly when it becomes available because I 
>> know it will be supported in a most excellent manner.
>> Kim - K7IM
>> K-3, P-3, KAT-500, KPA-500, KX-3
>> 
>> Sent from my iPad
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>
>

-- 
Hisashi T Fujinaka - htodd at twofifty.com
BSEE + BSChem + BAEnglish + MSCS + $2.50 = coffee