[Elecraft] To improve customer service

[Larry Shapiro]

Hi Don,
I am sorry that you aren't happy with the service so far.

I am a new Elecraft owner... 2 k3s and a k3,and kpa1500.
I bought the k3 used off of Ebay,and it had a problem.
Elecraft emailed me when they received it,gave me prices,and told me it 
would be about 3 weeks.
I was happy.
Then the next day,I received an email telling me that they had fixed one 
problem,and found another.
I said ok,fix it,and within 3 days it was done,and back in a box.
That was super fast,and the radio works great.

Rob in tech support has been helping me since the start.
He is fantastic.

Now to try out the used K3 in WPX CW this weekend :)
Larry k6ro





www.LSrarecoins.com
310-710-2869
-----Original Message----- 
From: Don Schroder
Sent: Thursday, May 23, 2019 10:17 AM
To: Elecraft Reflector
Subject: [Elecraft] To improve customer service

A good morning to all!

I am sitting in my recliner, drinking a cup of java, and doing what I seem 
to do best, thinking,

I’m thinking; when I sent my computer into the Company for repairs (under 
warranty), the Company did something I had never experienced before. They 
“GAVE ME A WEEKLY UPDATE” every Friday by email or phone call, to tell me 
the status of my computer! Every week, I knew what was happening to my 
computer, (1) had they received it? (2) Were they working on it? (3) What 
have they found? (4 ) What problems have they encountered?  (5) Is it fixed? 
(6) Have they sent it back to me?

On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue 
I was having.

On April 10th, (2 days later) Elecraft received my K2. I know this NOT 
because I was notified, but because I researched the tracking number.

On May 7th, (29 days later), Elecraft cashed my deposit check that was sent 
with the K2. I know this NOT because I was notified, but because I 
researched my banking statements.

On May 23rd, (today, 45 days later) I am beginning to think I may never see 
my K2 again!

I’m thinking; wouldn’t it be nice if all Companies kept their customers 
“informed” of a products status when sent in for repairs, like the computer 
Company did?

I’m thinking; this would be a GREAT improvement to customer service!

Don, KE0PVQ
Let the lava flow begin

Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 
10

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