[Elecraft] To improve customer service

[Bill Johnson]

Don, is spectacular.  Few words, to the point, excellent.  The new route will soon be the same as I know Elecraft is big into process control.  I believe they are very happy to get the feedback and will fix the situation.  New route, new process.

72 & 73,
Bill
K9YEQ
FT'er for K2, KX1, KX3, KXPA100,  KAT500, W2, etc. 

-----Original Message-----
From: elecraft-bounces at mailman.qth.net <elecraft-bounces at mailman.qth.net> On Behalf Of Doug Hensley
Sent: Thursday, May 23, 2019 12:57 PM
To: Don Schroder <donanddeena at hotmail.com>
Cc: elecraft at mailman.qth.net
Subject: Re: [Elecraft] To improve customer service

Don, I think that is because the early stuff is farmed out to contract people who may not have an email routine going yet.  The K1 & K2's were usually handled by Don Wilhelm who just retired.  You might contact Elecraft support and ask them who they sent the rig to, when, where, etc.

Don had done all my K1 & K2 work and was just marvelous.  Hopefully Elecraft keep that kind of talent at hand.

Cheers,

Doug W5JV

>>>>>

Message: 20
Date: Thu, 23 May 2019 17:17:57 +0000
From: Don Schroder <donanddeena at hotmail.com>
To: Elecraft Reflector <elecraft at mailman.qth.net>
Subject: [Elecraft] To improve customer service
Message-ID:
        <BYAPR02MB58793D242E5910BEE56677F8AA010 at BYAPR02MB5879.namprd02.prod.outlook.com>

Content-Type: text/plain; charset="utf-8"

A good morning to all!

I am sitting in my recliner, drinking a cup of java, and doing what I seem to do best, thinking,

I?m thinking; when I sent my computer into the Company for repairs (under warranty), the Company did something I had never experienced before. They ?GAVE ME A WEEKLY UPDATE? every Friday by email or phone call, to tell me the status of my computer! Every week, I knew what was happening to my computer, (1) had they received it? (2) Were they working on it? (3) What have they found? (4 ) What problems have they encountered?  (5) Is it fixed? (6) Have they sent it back to me?

On April 8th, I sent my K2 transceiver kit to Elecraft, to look at an issue I was having.

On April 10th, (2 days later) Elecraft received my K2. I know this NOT because I was notified, but because I researched the tracking number.

On May 7th, (29 days later), Elecraft cashed my deposit check that was sent with the K2. I know this NOT because I was notified, but because I researched my banking statements.

On May 23rd, (today, 45 days later) I am beginning to think I may never see my K2 again!

I?m thinking; wouldn?t it be nice if all Companies kept their customers ?informed? of a products status when sent in for repairs, like the computer Company did?

I?m thinking; this would be a GREAT improvement to customer service!

Don, KE0PVQ
Let the lava flow begin

Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10






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