[Elecraft] Need help in communicating with W2 from Win 10

[Floyd Sense]

Acquired a used W2 today and have the hardware hooked up and operating.  
The W2 works just fine.  Now I'm attempting to establish communications 
with the W2 from the PC, with no luck thus far.  The PC is running Win 
10 Home, 64 bit.  I'm using the Elecraft USB cable plugged into the PC 
Data jack on the W2 and a USB2 port on the PC .  When I plug the USB 
cable into the PC, Windows recognizes it and creates a new Com port.  
Next, I attempt to use the Elecraft W2 program to communicate with the 
W2, specifying the new Com port (Com9) in Setup.  A message at the 
bottom of the Setup window says "Looking for a W2..." and it sits there 
that way forever.  If I try the W2 Utility, it tells me that it has 
opened Com9 and is polling the W2 and that the W2 is not responding.

A trace of activity on the Com9 port when using the W2 program shows 
Com9 opening and the program sending a semicolon repeatedly to the W2, 
but no responses at all.  A check in Device Manager properties says the 
latest driver is installed for the W2 port and that driver level is 
2.12.28.0 dated 8/16/17.  Unable to check the firmware level with the W2 
utility since the W2 doesn't respond.

So, where to go from here?  I suspect a driver problem, but it's not 
clear what to do about it.


73, Floyd - K8AC