[Elecraft] Elecraft business practices - more info

[Lou Voerman W2ROW]

I heard from Elecraft Sales and will attempt to communicate what I was told. 
Sales is using a new shopping cart platform which allows them limited time
to capture payment information. As a result, it seems that they are unable
to defer payment in the case of a backorder, so orders are charged
immediately (as was the case for the two orders I placed recently). 

They said that they are testing a new application which will allow deferring
payment until actual ship time. The target for this application to be
implemented is next month. In the mean time they said they will add a refund
offer to the notifications they send to customers when a backorder occurs.

I am generally satisfied with this explanation but would have liked to have
told in advance.

Again, I have been a loyal and satisfied Elecraft customer for many years
and am not attempting to in any way talk anyone out of doing business with
them. I was surprised when my credit card was charged twice before shipment
was projected to occur and now I have more knowledge.

Thanks,
Lou





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