[Elecraft] Elecraft business practices

Rich Bobb w2nsa at yahoo.com
Fri Feb 8 12:03:59 EST 2019


Well stated Lou.

rich



On 2/8/19 07:41, Lou Voerman W2ROW wrote:
> Let me start by saying that I am a long term Elecraft customer. I have built
> 4 K2s and a K1. I also own a K3, K3s, KX3, KX2 and other Elecraft gear. I
> helped out for several years as a volunteer in the Elecraft booth at the
> RARS hamfest here in Raleigh.
>
> Two recent experiences involving backordered AX1s have left me concerned
> because my credit card was charged before Elecraft shipped the product. In
> both cases the backorder turned out to be longer than a month. I was not
> offered a refund on my credit card until I actually cancelled the orders.
> Note this was not a hold of funds on the card, it was an actual charge. In
> the first instance the AX1 was part of a larger order which included a KX2.
> I was charged for the entire order even though the AX1 did not ship. In the
> second instance the AX1 was listed as in stock when I ordered, I was
> notified that there was a week delay and then notified the delay was longer.
> My credit card was charged on the day the order was received by Elecraft. I
> cancelled and am awaiting a refund.
>
> Back in the early days of internet ordering the most important test of a
> company's business practices was that they not charge a credit card before
> shipment. Amazon is a perfect example of this, they never charge before
> shipment. I will allow for some exceptions where I am told in advance that I
> am placing a preorder and my card will be charged immediately. Elecraft did
> not do this in either case described above.
>
> The bottom line and based on the experiences above, it appears to be
> Elecraft policy to charge credit cards before shipment. I am extremely
> disappointed with this. Sorry for the long post.
>
> Lou  W2ROW
>
>
>
> --
> Sent from: http://elecraft.365791.n2.nabble.com/
> ______________________________________________________________
> Elecraft mailing list
> Home: http://mailman.qth.net/mailman/listinfo/elecraft
> Help: http://mailman.qth.net/mmfaq.htm
> Post: mailto:Elecraft at mailman.qth.net
>
> This list hosted by: http://www.qsl.net
> Please help support this email list: http://www.qsl.net/donate.html
> Message delivered to w2nsa at yahoo.com


More information about the Elecraft mailing list