[Elecraft] The Phone Call

[Joseph Street]

My own recent experience has been a good example.  Am I an Elecraft customer?  Yes but the only thing I bought directly from the company was a T1 tuner which is not a big ticket item.  Actually with that I had a question during the build I sent to tech support.  I wanted to know about the design choices because it didn't make a lot of sense to me that a device like that be designed to match pretty low impedances like a short vertical, in any case I wanted to use it for tuning end fed half waves so I wanted to replace the capacitors with smaller values to optimize that intended use.  Next thing I know I am emailing with the designer.  That surprised me.  Recently Wayne again was helping me with sorting out the audio artifacts I was having on my KX3.  I have a KX3, PX3 and 100 watt amp now but I didn't buy any of that stuff directly from Elecraft, but that didn't matter in terms of the support I got from the company.  That kind of customer support is the sort of thing that sticks in memory.  I am just re-entering this hobby after a couple of decades away and I have no idea at this point if I may one day decide to buy a rig in the class of the K4 but if I ever find myself considering an option like that one day, my experiences with this company will certainly inform my decision making process.


Joe ve3vxo


________________________________
From: elecraft-bounces at mailman.qth.net <elecraft-bounces at mailman.qth.net> on behalf of Barry <barrylazar2 at gmail.com>
Sent: December 11, 2019 2:18 PM
To: Michael Walker; Fred Soop
Cc: Elecraft at mailman.qth.net
Subject: Re: [Elecraft] The Phone Call

Mike,

     Actually, that really hasn't been my experience except Elecraft and
Tentec which is no longer in business. I remember a call to Elecraft
around 2100L EST when I ran into trouble when building my K2. The tech
answered the phone and we spent about an hour trouble shooting a test
that wasn't right. It turned out to be a bad capacitor, BUT the tech was
the designer, Wayne. My experience with Elecraft has been over the top,
but dealing directly with the developer has been something else.

73,
Barry
K3NDM