[Elecraft] KX3 Utility problem: serial port is closed

[Andy McMullin]

Can I just add that at the stage that says reboot, you should really shut down the machine, wait a bit, then
Restart. Sometimes a USB port is not physically but just logically reset by a reboot. 

I hope this helps

Regards
Andy, G8TQH

Sent from my iPhone

> On 14 Apr 2019, at 18:17, Tom <elecraft.list at videotron.ca> wrote:
> 
> Hi,
> Sometimes driver software can be a pain...
> Try this.
> 1) Open the device manager and select the comport by right clicking on it.
> 2) Check the box to delete the driver software and uninstall.
> 3) Unplug the USB cable.
> 4) Reboot
> 5) Next run the FTDI driver installation.  When prompted or when complete, plug the USB cable back in.
> Sometimes, windows will keep reinstalling the same driver if the files have not been deleted.
> 73 Tom
> va2fsq.com
> 
> 
> -----Original Message-----
> From: elecraft-bounces at mailman.qth.net <elecraft-bounces at mailman.qth.net> On Behalf Of HB
> Sent: April 14, 2019 12:47 PM
> To: donwilh at embarqmail.com; 'Dick Dievendorff' <dick at elecraft.com>
> Cc: 'Elecraft list' <Elecraft at mailman.qth.net>
> Subject: Re: [Elecraft] KX3 Utility problem: serial port is closed
> 
> I have done all of those things and no change.  As I said every other piece of software that needs the KXUSB grabs it and uses it fine – just not the utility software.
> 
> There is something to the driver installation – it shows as incomplete, but reinstalling the FTDI drivers from the FTDI website still does not fix the problem.  There is still an event message saying that the installation did not complete.
> 
> I realizer this is not an Elecraft issue, I’m just looking for help.
> 
> Hank
> K4HYJ
> 
> From: Don Wilhelm
> Sent: Sunday, April 14, 2019 11:09 AM
> To: hbjr at optilink.us; 'Dick Dievendorff'
> Cc: 'Elecraft list'
> Subject: Re: [Elecraft] KX3 Utility problem: serial port is closed
> 
> Hank,
> 
> Installing KX3 Utility will do nothing for changing what your computer does about COM Ports vs USB port assignment.  It is now apparent that your computer is not properly recognizing the FTDI USB to Serial adapter.
> 
> Download and install the FTDI drivers from the FTDI website.
> What you are trying to deal with is an FTDI USB to Serial adapter.  Just because the KXUSB cable is sold by Elecraft does not change that fact - the FTDI chipset is not an Elecraft device, but an FTDI device even though it is included in the KXUSB.
> 
> 73,
> Don W3FPR
> 
>> On 4/14/2019 10:06 AM, hbjr at optilink.us wrote:
>> Reinstalling the KX3 utility software from the Elecraft site did nothing.
>> 
>> How can I check the registry values on the PC to know if that is the cause?
>> 
>> Hank
>> K4HYJ
>> 
>> -----Original Message-----
>> From: Dick Dievendorff <dick at elecraft.com>
>> Sent: Sunday, April 14, 2019 12:47 AM
>> To: donwilh at embarqmail.com
>> Cc: HB <hbjr at optilink.us>; Elecraft list <Elecraft at mailman.qth.net>
>> Subject: Re: [Elecraft] KX3 Utility problem: serial port is closed
>> 
>> The kx3 gets its inventory of com ports from registry values populated by complete device driver installation.
>> 
>> Dick, K6KR
>> 
>> 
> 
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