[Elecraft] KX3 Utility problem: serial port is closed

[HB]

I have done all of those things and no change.  As I said every other piece of software that needs the KXUSB grabs it and uses it fine – just not the utility software.

There is something to the driver installation – it shows as incomplete, but reinstalling the FTDI drivers from the FTDI website still does not fix the problem.  There is still an event message saying that the installation did not complete.

I realizer this is not an Elecraft issue, I’m just looking for help.

Hank
K4HYJ

From: Don Wilhelm
Sent: Sunday, April 14, 2019 11:09 AM
To: hbjr at optilink.us; 'Dick Dievendorff'
Cc: 'Elecraft list'
Subject: Re: [Elecraft] KX3 Utility problem: serial port is closed

Hank,

Installing KX3 Utility will do nothing for changing what your computer 
does about COM Ports vs USB port assignment.  It is now apparent that 
your computer is not properly recognizing the FTDI USB to Serial adapter.

Download and install the FTDI drivers from the FTDI website.
What you are trying to deal with is an FTDI USB to Serial adapter.  Just 
because the KXUSB cable is sold by Elecraft does not change that fact - 
the FTDI chipset is not an Elecraft device, but an FTDI device even 
though it is included in the KXUSB.

73,
Don W3FPR

On 4/14/2019 10:06 AM, hbjr at optilink.us wrote:
> Reinstalling the KX3 utility software from the Elecraft site did nothing.
>
> How can I check the registry values on the PC to know if that is the cause?
>
> Hank
> K4HYJ
>
> -----Original Message-----
> From: Dick Dievendorff <dick at elecraft.com>
> Sent: Sunday, April 14, 2019 12:47 AM
> To: donwilh at embarqmail.com
> Cc: HB <hbjr at optilink.us>; Elecraft list <Elecraft at mailman.qth.net>
> Subject: Re: [Elecraft] KX3 Utility problem: serial port is closed
>
> The kx3 gets its inventory of com ports from registry values populated by complete device driver installation.
>
> Dick, K6KR
>
>