[Elecraft] KPA-1500 s/n 56

[Ed Gilliland]

Hi Bill,

Thanks for the reply.

I'm using Windows 10 Pro, Windows Defender.

I thought that you had nailed it.  I checked the Allowed Apps in Windows 
Defender and the KPA-1500 Utility wasn't listed.  I added it and 
restarted the computer, no help.  Shouldn't I hear a notification sound 
when I plug/unplug the KPA-1500 USB cable.  I do when I unplug/plug the 
keyboard.

Thanks again, Ed



On 4/1/2018 17:19, Bill Johnson wrote:
> I would expect you did a restart and went back to the Dick's suggestions?  It is a PC issue.  What version?  Anti-virus program?
>
> 73,
> Bill
> K9YEQ
>
> -----Original Message-----
> From: elecraft-bounces at mailman.qth.net <elecraft-bounces at mailman.qth.net> On Behalf Of Ed Gilliland
> Sent: Sunday, April 1, 2018 4:19 PM
> To: Dick Dievendorff <dick at elecraft.com>
> Cc: Elecraft at mailman.qth.net
> Subject: Re: [Elecraft] KPA-1500 s/n 56
>
> Thanks Dick,
>
> That's the first thing I did Dick but nothing on the Windows Device Manager changes and there is no notification sound that you usually get when unplugging/plugging a device into a USB port. I wonder if the USB port in the KPA-1500 is dead.
>
> I reinstalled the FTDI driver, no help.
>
> I uninstalled/reinstalled the KPA-1500 Utility, no help.
>
> The KPA-1500 Manual under Troubleshooting suggests the Windows Device Manager, unplugging/plugging the USB cable method to locate the proper com port.
>
> I've run out of talent...hi!  I'll send a note to Elecraft Support.
>
> Thanks for the note, Ed
>
>
>
>
> On 4/1/2018 14:04, Dick Dievendorff wrote:
>> I’d suggest using the Windows Device Manager to view COM ports, see what COMn gets added when you unplug and plug in the USB cable from the amp.  If none change, it might be a device driver needed. Usually Windows finds this driver automatically if needed, but sometimes you need to reinstall the driver. There is a link to the FTDI driver website on the page for KPA1500 Utility. There may be advice in the KPA1500 utility help text under troubleshooting.
>>
>> The USB port is used for factory burn in software, so it was working at least at that time.
>>
>> If you can’t get it quickly, contact Elecraft support, they probably have a better checklist than I do.
>>
>> 73 de Dick, K6KR
>>
>>> On Apr 1, 2018, at 11:43, Ed Gilliland <w5tm001 at gmail.com> wrote:
>>>
>>> I received my KPA-1500 s/n 56 last Friday and have it on the air.  All is well with the exception of not being able to use the KPA-1500 Utility.  I do not get a notification sound from the computer when I plug the USB cable into the computer.  I've reset the KPA-1500, tried different USB ports, no success.  Any suggestions appreciated.
>>>
>>> Thanks, Ed W5TM
>>>
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