[Elecraft] kat500 can't be seen by kat500 utility

[Bill Johnson]

Buddy,

Leave the cables plugged and reboot the PC. Once restarted, open the utility and make sure the port you are using is the correct one.  Sometimes ports change based on the order cables are plugged in, etc.  Too many variables for me to guess what you are doing. 

Good Luck!

73,
Bill
K9YEQ

-----Original Message-----
From: Elecraft [mailto:elecraft-bounces at mailman.qth.net] On Behalf Of buddy s
Sent: Sunday, March 19, 2017 11:50 AM
To: elecraft at mailman.qth.net
Subject: [Elecraft] kat500 can't be seen by kat500 utility

when i plug in the serial/usb cable, a new com port, com4 appears in the list of com ports.  however, the kat500 utility cannot complete the handshake when trying to connect to the new com4.  i checked the plug in the back, and it appears to be all the way in.

advice and suggestions appreciated.


73 de
W3BS, Buddy Spiegel
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