[Elecraft] KX3 Utility - "KX3 is not responding"

[rich hurd WC3T]

You're a new KX3 owner. Are you the owner of a new KX3?    Try dropping the
baud rate.

On Sat, Mar 11, 2017 at 5:22 PM, Jeff Hughes <jeffreyhughes at earthlink.net>
wrote:

> New KX3 owner here (crazy nice radio and I’m utterly smitten!).
>
> Have just downloaded the KX3 Utility program and can’t get it to work.  It
> consistently refuses to talk to the radio.  “KX3 is not responding” is what
> I get.
>
> I’m (mostly) on a Mac.  I’ve downloaded and installed the correct
> USB-to-serial driver.  That shows up properly (as "usbserial-AL030VX”)
> under the Port tab.  Interestingly, when I click the “Test Communications”
> button I usually get “KX3 is not responding.”  Consistent with that, going
> to the Firmware tab the MCU and DSP entries under “Installed in KX3”
> usually show as “—“ because the program is not able to determine what
> versions are currently in the radio.  But occasionally that “Test
> Communications” button will return “KX3 MCU revision 02.38.  RS-232 speed
> 38400 bps.”  And then going to the Firmware tab will show “02.38” as the
> MCU version.  In those instances, at least briefly, the radio has
> communicated with the program.
>
> Alas, every attempt to update firmware has resulted in a “KX3 is not
> responding” message under the Activity Log.
>
> I’m using the KXUSB cable that shipped with the radio.
>
> I originally tried using the KX3 Utility on a Mac running 10.9.  Didn’t
> work.
>
> I then tried it on a Mac running 10.10.  Didn’t work.
>
> I then tried it on a Windows machine, running Windows 7 (with the
> appropriate Windows USB-to-serial driver).  Didn’t work.
>
> Thinking maybe it was because of my slightly dated OS versions, I updated
> one of my machines to Mac 10.12 - the most current version.  Still no joy.
>
> I’ve tried different baud rates on the radio side (noting that there’s no
> place I see within the KX3 Utility to set that rate).  No difference.
>
> I’m fairly sure the KXUSB cable is okay, as I am running MacLoggerDX as my
> logging program.  That program is talking to my KX3, using that very same
> KXUSB cable (and the same “usbserial-AL030VX” usb-to-serial driver).
>
> I’m pretty computer literate.  I don’t think it’s me.  I’ve turned on
> “Advanced Mode” and “Verbose Logging” - not a lot of extra illumination.
> And I’ll give the good folks at Elecraft a ring on Monday if I don’t have
> an answer by then.  But in the event I’ve missed something (meaning, it is
> me!) thought I’d first throw this out to you good folks.
>
> Any thoughts?
>
> 73, Jeff K4YWZ
>
>
>
>
>
>
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-- 
73 (or 72 for the QRP folks),
Rich Hurd / WC3T
Northampton County RACES
EPA-ARRL Public Information Officer for Scouting
Latitude: 40.761621 Longitude: -75.288988  Grid: *FN20is*
40°45.68' N 75°17.33' W