[Elecraft] Frustration with Elecraft

[Jim Brown]

Elecraft is 30 miles down the road from me, and many of those who work 
there are my neighbors (Elecraft also employs designers and support 
people who are not within driving distance).  In my 60+ years as a ham 
and working engineer, I've encountered NO other companies whose OWNERS 
monitor their email support reflector, UNDERSTAND the questions, 
comments, and ideas expressed there, and DO something positive in 
response. EVERY company and person makes mistakes or has bad days. What 
they do in response is a large part of what separates the great 
companies from the others.

Old timers can testify that one of the major JA radio companies (starts 
with a Y) took three models to correct AWFUL key clicks in their 
flagship (expensive) radio, and to get that fix, you had to sell the old 
one and buy the new one. And they didn't learn from it -- much later, 
very different designs of their flagship models (twice the cost of a 
K3S) had very bad clicks and took years to fix with a firmware update.  
And they didn't do that until I published a detailed analysis of ARRL 
Lab test data showing how bad they were. With that update, they're 
better, but still not great. But, thanks to limitations of the design, 
that's the best they can do without starting over. :)

73, Jim K9YC

On Tue,6/13/2017 8:46 AM, G4GNX wrote:
> THIS is why I'm proud to own Elecraft equipment and will continue to 
> do so.
>
> 73,
>
> Alan. G4GNX
>
> -----Original Message----- From: Wayne Burdick
> Sent: Tuesday, June 13, 2017 4:09 PM
> To: Andrew Holman
> Cc: Elecraft Reflector
> Subject: Re: [Elecraft] Frustration with Elecraft
>
> Hi Andrew,
>
> I’m the CTO of Elecraft and principal designer of our transceivers. 
> I’ll try to address your issues:........................................