[Elecraft] Elecraft black friday

[Robert Vargas-KP4Y]

> 

On Nov 26, 2016, at 8:01 PM, Bill <w2blc at nycap.rr.com> wrote:
> 
> You will not get this one-on-one attention from the so called "big manufacturers."

Just for the record, I keep hearing this argument on this reflector, but it seems like nobody ever backs this up with the specific issues. While I agree that Elecraft's customer service is outstanding, I have never had any problems with the customer service from the "big manufacturers" 

Yaesu replaced an OLED on my FTDX5K free of charge after 4 years and Kenwood fixed a problem with the ALC free of charge on my TS-590S sometime after the warranty expired. 

Someone will claim that they were morally (not contractually) obligated to correct the problems because these are know issues on both of these transceivers. Regardless, the point is that they provide the customer service when I needed it and they took responsibility for the problems. I know that there are folks who haven't had the same experience as me and I know that there will be some folks that have had negative experiences with Elecraft (i have seen some emails on this reflector) 

I believe that one can be a huge fan of Elecraft without losing objectivity.

73,
Robert-KP4Y/W4
> 
> 
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