[Elecraft] Competition from ICOM?

Wed Feb 10 12:33:59 EST 2016

I agree fully with Jerry (his message below).  Good service costs money, which can be supported only through service-based charges or product revenues.  Including service costs in product pricing acts as a form of distributed-premium insurance for all of us.  So, while in my view Elecraft products aren't cheap by any means, for me the net value has been and continues to be outstanding.

I also agree with Jerry's statement that this level of service is nearly unique.  All around us consumer companies attempt to cast the service burden on the customer - self-checkout at supermarkets is one example, self-checkin at airline counters is another, pump-your-own gas, and so on.  The apotheosis of this trend came for me when on a United Airlines flight the passengers were asked to clean out the seat back pockets to tidy the aircraft for the next flight of passengers.  This, from an airline that no longer gives us peanuts (either literally or metaphorically.)

I remember a sign I once saw in a high-end telescope shop: "Buy the best first and cry only once."  Amen.

Ted, KN1CBR

Message: 7
Date: Wed, 10 Feb 2016 09:06:43 -0500
From: "Jerry Moore" <jermo at carolinaheli.com<mailto:jermo at carolinaheli.com>>
To: <elecraft at mailman.qth.net<mailto:elecraft at mailman.qth.net>>
Subject: Re: [Elecraft] Competition from ICOM?
Message-ID: <[email protected]<mailto:[email protected]>>
Content-Type: text/plain; charset="us-ascii"

Regardless of the make/model/cost. I've not had a radio company yet to give
the quality and quantity of service that Elecraft has delivered to me
personally.
The day that radio costs get to the point of being disposable we'll see the
quality and quantity of support drop to primarily community and self help.

For me personally it's a pleasure to support Elecraft and their products
primarily because they are aggressive to engage me in resolving any issue I
may experience. I can't name any other company in my lifetime that's done
that.

Jerry Moore
CDXA, INDEXA, SKCC, Fists
AE4PB, K3S - S.N. 010324
http://www.qrz.com/db/AE4PB

Edward A. Dauer
Dean Emeritus and Professor Emeritus of Law
University of Denver