[Elecraft] KAT500 - Utility not working - FINAL REPORT

[Bill Wiehe]

Some may recall I had a issue with my KAT500 not connecting to the computer therefore not allowing me to use the KAT Utility. After checking com ports and ever purchasing a new KXUSB cable from Elecraft, I sent the unit off to the mother ship for a look-see.  Turns out we lost transistors Q1 and Q2. They were replaced and all is well once again.
I do not know how or why they were "blown" but we happy all is once again working. Thanks to the Elecraft Team and Service Tech Cory for the quick turn around.
Bill-W0BBI