[Elecraft] Unplugging the radio to protect it
Robert Nobis
n7rjn at nobis.net
Thu Oct 8 10:49:24 EDT 2015
Peter,
When I am away from home, I disconnect all antennas and unplug my power strip. When home I leave everything connected 24/7, except when there is a storm or threat of a storm. Then I disconnect antennas and my mains power strip.
If that is Kenwood’s approach to customer service, I am glad I do not own any of their equipment.
73,
Bob Nobis - N7RJN
n7rjn at nobis.net
> On Oct 8, 2015, at 06:46, Peter Pauly <ppauly at gmail.com> wrote:
>
> I had an experience a couple weeks ago where the USB audio chip in my
> Kenwood stopped working. Kenwood service refused to fix the problem under
> warranty and blamed me for not unplugging every single cable to the radio
> when not in use. I had only disconnected the antenna. Not the power, USB,
> key, etc. No other equipment was affected and the USB CAT still worked, so
> only one chip stopped working. The Kenwood service center even said they
> have had tons of people with the same problem. That experience prompted me
> to order a K3S and it's currently in a UPS truck somewhere between CA and
> IN.
>
> My questions for you guys and gals are:
> Do you disconnect every cable when the radio is not in use? What are
> Elecraft's expectations or recommendations to us? What chip does the K3S
> use for USB audio? How would Elecraft, the company, have handled this
> situation?
>
> Peter
> W0VLL
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