[Elecraft] KAT500 Utility

[Brian Linn]

Warren:

FYI. I'm running into serial ports on the PC, not USB.

Brian KD0HII

-----Original Message-----
From: Elecraft [mailto:elecraft-bounces at mailman.qth.net] On Behalf Of Warren Merkel
Sent: Monday, August 24, 2015 07:21
To: elecraft at mailman.qth.net
Subject: Re: [Elecraft] KAT500 Utility

Brian,

I had this happen to me one time.    I believe it was trying to find the
KAT500 on a port that was no longer the correct COM port.   A device was
there but it wasn't the KAT500.    Try unplugging all other USB devices
that you can, leaving only the KAT500 connected,  and start the application again.  (Kill the task in the process list if you see it's already there)  If no joy, try disabling any COM port sharing software you might be using as well.

I just tried to find where the KAT500 utility stores config info and interestingly didn't find a thing in what looks to be the right place
(  %appdata%\Elecraft\KAT500 Configuration)   The folder is empty!    
Was hoping it was just a config file that we could look at.

Might I suggest you look in the Control Panel Device Manager, and
determine which port is being assigned to the KAT500.   It should be
listed under "Ports and LPT"   It shows up as "USB Serial Port (COMx)"  
Where "x" is a number.  Make mental note of what the COMx is in your
case.    That at least means that the KAT500 is being recognized by the
computer and is assigned a COM port.   If this port assignment doesn't
make sense from what you expect or what it was using previously, possibly the Utility is hung  while trying to use different port than what it is being assigned to the KAT500 now-- and not doing a good job of telling you it's having an issue.

Have you tried uninstalling the Utility completely and then reinstall
it?   Hopefully the uninstaller will remove the incorrect configuration
information on the way out.  The developer needs to chime in on where that is kept.

Warren
KD4Z


On 8/23/2015 10:22 PM, Ken K6MR wrote:
> This is a tough one given that everyone else is likely running without issue.
>
> The common/obvious question: did you install as Administrator and are you running the utility as Administrator? Depending on resource requests from the program this can be a problem. Is the user you are running as an Administrator? If not, right click on the setup file and select “Run as Administrator”. Do the same when running the Utility. 
>
> I just downloaded the latest utility and installed/ran without issue.  This is Win10 x64, but I also run it on W7.
>
> Ken K6MR
>
>
> From: Brian Linn
> Sent: Sunday, August 23, 2015 17:22
> To: elecraft at mailman.qth.net
> Subject: [Elecraft] KAT500 Utility
>
>
> To Anyone!
>
>  
>
> Issue: KAT500 Utility will not run
>
> Version: 1.14.4.10
>
> Windows: 7 Pro 64 bit
>
> Observations:
>
> 1)      It appears to correctly install
>
> 2)      When one attempts to start the utility, it shows in the Task Manager
> as a process (KAT500Utility.exe *32)
>
> 3)      The application window does not show on the screen.
>
> 4)      The application is not listed in the Task Manager under
> Applications.
>
> 5)      If one attempts to start the utility again, the application window
> will show on the screen and a second process will show in the Task 
> Manager processes.
>
> 6)      The application then goes into a Not Responding state.
>
>  
>
> Any ideas are welcome.
>
>  
>
> 73,
>
> Brian KD0HII
>
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