[Elecraft] Repair policy for DOA factory assembled products?

Scott Manthe scott.manthe at gmail.com
Tue Apr 21 17:24:43 EDT 2015


Did you use the telephone or hope that your email and their response 
would make it past SPAM filters, etc? My advice would be to call 
Elecraft on the telephone and ask the person that you speak with what 
their policy is. My experience is that Elecraft's customer service is 
second to none. However, emails don't always get through. Try the phone.

73,
Scott, N9AA


On 4/21/15 4:52 PM, Joe Marler wrote:
> Yes, unfortunately I got no response.
>
> On Tue, Apr 21, 2015 at 3:44 PM, Ian Kahn <km4ik.ian at gmail.com> wrote:
>
>> Joe, have you asked Elecraft what their policy is?
>>
>> 73 de,
>>
>> Ian, KM4IK
>> On Apr 21, 2015 4:42 PM, "Joe Marler" <joema4 at gmail.com> wrote:
>>
>>> For factory assembled new products which are immediately found defective
>>> or
>>> inoperative upon receipt, and where this is confirmed by Elecraft support,
>>> what is the repair or replacement policy? Are these submitted to the
>>> repair
>>> queue with all other warranty repairs?
>>>
>>> Joe, KQ1Q
>>>



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