[Elecraft] Import Costs from America

Wed Sep 24 15:31:15 EDT 2014

Elecraft has an official repair/warranty station inside the EU. Carlo Bianconi 
in Bologna, Italy is a very experienced repair technician who also speaks 
excellent English, among other languages. He has a very extensive lab with 
current test instruments and Elecraft test software, and his work is at the same 
level as work performed at the factory.

Shipping to Carlo is much cheaper, and faster, in most circumstances than 
shipping to the U.S.

73,
Eric
elecraft.com

On 9/24/2014 10:24 AM, Poul Erik Karlshøj (PKA) wrote:
> Hi Johnny
> Yes I know. I built the K2/100, K3/100, KPA500 and KAT500 all from kits.
> All bought in USA (and hand carried to Denmark)
> I am a big fan of the Elecraft K-family. Don’t misunderstand.
>
> But sending a KPA for repair is expensive even if you take out the transformer as Elecraft will request you to do. I had to do it and one of my friends (OZ8SW) also had to send both his KAT and later his  KPA for repair.
> If you live in USA, Elecraft will pay for the shipping from Elecraft to the customer. But for customers outside US the customer must pay for shipping both ways (also if using an Elecraft associated repair service in Italy).
>
> And that is not providing equal service to all customers. That’s my only point.
>
> 73 and thanks for your mail.
> /OZ4UN Poul-Erik
>
> Fra: Johnny Siu [mailto:vr2xmc at yahoo.com.hk]
> Sendt: 24. september 2014 16:58
> Til: Poul Erik Karlshøj (PKA); Gary McKelvie
> Cc: Elecraft Reflector
> Emne: Import Costs from America
>
> Most of the elecraft products are modular in design.  In other words, it is quite easy to identify a problematic PCB / Module.  You can simply send the problematic module back to Elecraft for repair.  Shipping costs for a module or PCB are very afffordable
>
> If you buy the kit version, you will be familiar with the way to dismantle the radio / linear amplifier.  For overseas users like me, it is attractive to buy elecraft gears from the view point of future maintenance easiness.
>
> There is not any elecraft dealer in Hong Kong.  We all bought direct from USA.  I am very satisfied with elecraft's quality and after sales service support.
>
> Similarly, there is no repairing facilities in Hong Kong for all major ham gear manufacturers.
>
> 73
>
> Johnny VR2XMC
> 寄件人︰ Poul Erik Karlshøj (PKA) <PKA at telepost.gl<mailto:PKA at telepost.gl>>
> 收件人︰ Gary McKelvie <gary.mckelvie at btinternet.com<mailto:gary.mckelvie at btinternet.com>>
> 副本(CC)︰ Elecraft Reflector <elecraft at mailman.qth.net<mailto:elecraft at mailman.qth.net>>
> 傳送日期︰ 2014年09月24日 (週三) 10:49 PM
> 主題︰ Re: [Elecraft] Import Costs from America
>
> Hi Gary
> I have done that with my K2, K3 and KPA/KAT500.
>
> However you should take into account (I did not) that for any repair (including warranty repair) you will have to pay for the shipping both ways when not being in the US. Shipping the KPA is not exactly cheap. I happen to know for a fact :-(
> I have suggested that Elecraft provide the same service for all, America's and others alike. But dont think it is going to happen.
> However, I dont know the probability for any of these to need repair for a given period. Maybe it is not an issue after all. Can someone give a figure? How many K3s and KPA500 and KAT500 are sent for repair in a year (and how many units are out there)?
>
> 73 de OZ4UN
>
>> Den 22/09/2014 kl. 08.05 skrev "Gary McKelvie" <gary.mckelvie at btinternet.com<mailto:gary.mckelvie at btinternet.com>>:
>>
>> Hi to the list,
>> Once again this list has answered my question.
>> Thank you to all who have replied on list and direct to me.
>> Much appreciated.
>> Once I'm in a situation to I will be ordering direct rather than pay a dealer.
>> 73 Gary G7USC
>>
>> Sent from my iPhone
>>
>>> On 22 Sep 2014, at 04:26, Don Palmer <d.palmer at btinternet.com<mailto:d.palmer at btinternet.com>> wrote:
>>>
>>> Hi all you pay is VAT I have bought a KPA 500,2xP3 and 2xKAT500 and all have only had VAT.
>>> Good luck on what ever you do.
>>> Don G6CMV
>>>
>>> Sent from my iPad
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