[Elecraft] OT- item return upon dead on arrival (DOA) - usual commercial practice

[Gary NL7Y]

Hello Johnny, sorry to hear of your recent product failure. I'll respond here
because the product you ordered
(https://www.aspectsolar.com/products_EnergyBar_250.aspx) may have
applications for other Elecraft users. Your experience may not be typical of
their quality assurance program.

AspectSolar has chosen Aircraft Spruce as their International Distributer
(https://www.aspectsolar.com/Contact_Us-@-worldwide.aspx), as AS has a good
reputation in the aircraft community for product sales and support. Aircraft
Spruce likely has the technology and staff infrastructure to serve customers
outside the USA. I've spent many $ over the years buying aircraft products
from them, and other vendors as well. I have no experience with defective
merchandise and Aircraft Spruce, however.

While some vendors (notably Elecraft) go well beyond normal practice in
serving their customer's needs, it's not typical practice for vendors to
automatically assume shipping costs. It can depend upon the situation. 

Nobody but Elecraft in my experience has helped 100% with service and
shipping to KL7 in special circumstances. Most USA customers outside KL7 or
KH6 get free shipping when orders exceed a certain amount. We usually pay
additional fees to Alaska.

I'd contact AspectSolar directly with a request for their usual practice
regarding their return of defective merchandise. They may help, they may
not, but it's worth an attempt.

73, Gary NL7Y (I have no business link to AspectSolar or Elecraft)



--
View this message in context: http://elecraft.365791.n2.nabble.com/OT-item-return-upon-dead-on-arrival-DOA-usual-commercial-practice-tp7583182p7583223.html
Sent from the Elecraft mailing list archive at Nabble.com.