[Elecraft] HRD software

[AB1SX]

I just installed the HRD software using  windows and VMware on a mac. The
windows and HRD all loaded fine.  I get to the connecting screen and it
attempts to make a connection but comes back with a message stating can not
find frequency, com failled and to make sure radio is switched on.  I tried
it on auto detect for com and speed and also selected the coms and speeds. 
Using kxusb cable.  I am new to all this so any help would be appreciated.  
AB1SX



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